IT PMO & Security Expert
Telenor Pakistan
Total des années d'expérience :23 years, 9 Mois
Key Projects to Credit:
ISO 27001 Implementation
Network Security Monitoring
Security Information and Events Management (SIEM)
Identity and Access Management
ITSM Process Improvement - Telenor Group
Financial Services
Global WAN Rollout - Telenor Group
Network Security Optimization
Data Center Infrastructure
Enterprise MPLS Convergence Implementation Rollout
Key Responsibilities:
Performing the role of Program Manager to roll out the collection of Information security projects (ISO27001, SOC, SIEM and IDAM). Managing the vendors and teams simultaneously for better control and efficient project management.
Leading the PMO of Telenor Pakistan Technology Division and managing programs of Database, Network Infrastructure, Enterprise Application and Data Center.
Prioritizing and executing the PMO projects based on their Impact and urgency and business value.
Conducting end to end evaluation of customer requirements to analyze, trace, prioritize and agreeing on requirements and then controlling changes and communicate to relevant stakeholders.
Preparation and approval of Project charter from CTO in investment committee meeting in which all the Project Specification, Scope, Required Resources, Estimated Budget, Time and Outcome are precisely mentioned.
Managed all projects and programs under defined Telenor standard Project management methodology (D1, D2…D5 decision points) to simplify and improve the project execution.
Worked on Telenor Project Portfolio to prioritize the projects based on their urgency and business alignment.
Act as a single point of contact for all IT related projects, making portfolio, budgeting, management and reporting on daily and weekly basis.
Facilitated CAB formation, process workshops, template design and process implementation and defined IT roles,
Leading the Project Risk Management meetings and proactively monitored all registered risks and update their status in risk register.
Defined IT Operations Process roadmaps and Improve operational effectiveness and efficiency within the organization by providing expertise and consulting to process owners, project and execution teams.
Developing standards and methodologies within the IT Security and discovering, categorizing, and analyzing vulnerabilities, recommend/develop remediation/mitigation strategies, and escalate security events to the appropriate support team.
Experience with Information security, IS Risk management, IS Program development, auditing and Technological solutions. Information Security Strategy and Program Development.
Develop, publish and maintain comprehensive information security standards, policies, procedures and guidelines. Conducted Risk Assessment based on ISO 27001:2005.
Experience in Information Security management (ISMS) with expertise in Governance Technical implementation, Technical evaluation & assessment, Compliance Management and Project Management.
Development of ITIL process across the Telenor Group companies and coordinating with all Telenor BU's simultaneously for their implementation with auditing, improving and managing the existing IT process according to ITIL best practices.
Planned and document ITIL/ITSM process planning, strategy, design and transition activities. Process maturity assessments, business case analysis, skills capability mapping to roles, functional group analysis.
Responsible for development and integration of IT Governance processes, procedures, policies, and process metrics, with an emphasis on process integrations.
Managed a team of Project Coordinators who capture customer requirements, align process roles with functional groups and develops ITSM workflow; identify necessary roles and skills, functions, tools, information work products and consults with departmental leads.
Preparing weekly reports as per standard for management and tracking the project on the basis of agreed milestones.
PROJECT MANAGEMENT CONSULTANCY
Consulting experience on a Project Manager role includes initiation, planning, executing, monitoring and closing of project including sub-projects.
Consulted for all project related activities during the project initiation, planning, Implementation and closing phases ensuring that the project goals are met and all the requirements are fulfilled.
Responsible for requirement analysis, managing the project constraints (Scope, Quality, Cost) and development of complete project plans for smooth project delivery and to achieve project objectives.
Managed and monitored assigned Implementation projects utilizing project plans, identifying required project resources and leading the team assigned to the project implementation.
Accountable to prepare the Quality, Risk and Communication management plans and strategies to meet customer expectations.
Leaded and control the project activities by motivating, mentoring and resolving conflicts of project resources.
Ensured that the expected quality of product is transported to customer and also recommended the actions in case of any divergence from the agreed plan. Managing changes and implement according to the recommendation of Change Control Board (CCB).
Set objectives and priorities for the execution of work in line with the project scope and Client’s requirements.
Leaded the project teams and negotiate with functional managers for resource allocation to oversee the impact and interdependencies between programs.
Resolved all conflicts and issues within project team and internal and external clients to ensure the successful delivery of project within stipulated time.
Prepared Project Communication Plan and established communication channels with all involved parties to collect and share project information.
Ensured that results are compiled, documented and forwarded to Client in required format, quantity and quality, and ensured timely and correct presentation and explanation of results.
ITSM CONSULTANCY
Configuration Management
• Managing Configuration Item information
• Periodic audits and reviews of configuration items.
• Accurate information of configuration items
• Verification of configuration records against the IT infrastructure and correction actions for any exceptions found.
Portfolio Management
• Business Planning and Strategic Alignment
• Portfolio Prioritization and selection
• Stakeholder Management
• Risk, Resource Planning
Problem Management
• Proactively manage problems
• Avoiding Repeated Incidents
• Permanent Fixes fore repeated problems
• Finding Root Cause Analysis for the incidents
Demand Management
• Identified and Analyzed Patterns of Business Activity
• Definition of User Profiles
• Designing of criteria for meeting PBA’s & outcome
• Management over Utilization
Service Desk Function
• Ensure long term Customer retention and satisfaction
• Assist in the identification of business opportunities.
• Reduce support costs by the efficient use of resource and technology
Change Management
• Managing changes and the change process
• Management reports
• Coordinate implementation of changes
• Conduct post implementation reviews
Capacity Management
• Create and maintain Capacity Plan anf ensure service performance achievement
• Aid diagnosis of capacity related incidents and problem and assess impact of changes
• Periodic forecasting for capacity needs based on business and technical input
Availability Management
• Manage availability & Reliability of IT Service
• Satisfy business need for access to IT Services
• Bring reduction in cost of unavailability and improvement in service delivery
Continuity Management
• Create and maintain recovery plans
• Regular Business Impact Analysis excercises
• Conduct regular Risk assessment and management exercise
• Ensure Business continuity targets are met
Key Projects to Credit:
IT Process Improvement
Change & Release Management
Service Desk Implementation
Virtualization and Collaboration
IP/MPLS Implementation
Tier-3 Data Center
Digital Video Broadcast-RCS Implementation
Key Responsibilities:
Developed processes and ITSM process documentation, procedure, policies, and process metrics, on job training and communication.
Conducted IT Operations Process Maturity Assessments and prepares/presents high-level management briefs.
Responsible for defining all roles and responsibilities in the process and provides input into expected resources required for each role, provides on-going coaching and mentoring of process leads.
Performed gap analysis of existing business processes and performs remediation.
Prepared the change and Release & Deployment processes and proactively monitor/manage the change request and ensure its relevance to the contract with the customer.
Built-up technically and operationally feasible long-term Information Technology (IT) strategies and plans as well as managed all Network Projects to include large client network traffic roll-outs and ramp ups to projected final volume & revenue targets.
Prepared the Gantt Charts, status report formats, EVM Metrics, Quality Metrics and Risk Assessment criteria to be supplement to every project success on MS Project and Dot Project.
Negotiated with functional managers for resource acquisition and provide regular feedback on the performance of resources to its line managers and departments.
Prepared the quarterly departmental budget and forecast and track throughout the financial year for its timely capitalization along with quarterly Opex Calendar.
Worked with Procurement Manager for all project related RFQ’s and RFP’s and designed multiple RFP’s and evaluation mechanism for vendor management.
Prepared Low level design of IP network termination and also produce project plan for final implementation.
Worked as Program Manager to prioritize the projects to ensure the consistency according to business strategies and recruit the skilled project resources to complete the projects within Time, Scope and agreed constraints.
Lead multiple projects with PM’s and Project Management Teams and manage conflict between them while using conflict management techniques.
Managed the team and Coordinate with Functional Managers for Hiring, Training, Transformation, strategy and coordination of resource forecasting.
Goal setting for resources and evaluation on defined KPI against goals.
Prepare and present status reports to top management as per agreed format.
Maintain and increase the motivational level of team members at every step to produce high productivity with leadership and directives skills.
Develop the concept of virtual teams and build it according to best practice. Resolved conflict among team members while using different techniques.
Prepared Business Continuity Plan for 100% Redundancy and designing the Disaster Recovery site as well as maintained Transmission Capacity Building and Redundancy planning.
Using Project Management Methodologies to prepare Project Plans and WBS for all Network Projects of NADRA Networks as well as maintained/designed KPIs for guaranteed SLA (99.95%) to customers.
Designed and Implemented Core and Enterprise Access Network (Star Topology) on SDH (OSN3500 and Optix Metro 1050), DVB-RCS (Triple Play), IP/MPLS, CDMA and TDM and developed the Design Document/Project Management Plan for internal engineering and external National as well as International Projects.
Designed and leaded the project of MPLS convergence to migrate from traditional TDM to IP/MPLS based Network for better customer approach and network scalability.
Highlights
• Aug '00 - Jul '02: GSM Telecom Operator
Key Responsibilities:
• Lead the project team to ensure project activities are executed in accordance with agreed project plan and clients implementation methodology.
• Liaised with Service Provider for Transmission and Co-Location Facilities and also Liaised closely with all departments to make easy and useful interface within Nortel Networks.
•Supervised the Local Area Network Facilities for 175 nodes and guided the team of 5 Regional Coordinators within Pakistan as well as Site Surveyed for 108 BTS installation for Transmission Network.
• Developed the entire system and provided regular business intelligence reports for the upper management in order to keep them abreast of the project progress.
• Defined follow up process with supporting policies and procedures, to handle crisis, reporting to the management about Incident Management quality and operations along with recommendations about technical modifications.
• Kept abreast of latest technological advancements and using potentials of the same to respond to the distinctive and special needs of the organization.
ITIL 2011 PPO
ITIL 2011 RCV
ITIL SOA
ITIL 2011 OSA Certified
Training Courses: • CBT on General Management • Service Provider QoS • Cisco CCNP • Project Management • IP/MPLS with Traffic Engineering (TE) • Installation and Commissioning of DVB-RCS • Advanced Video & Voice over IP • Digital Cross Connect (DXX) System • Installation and Operations of Accelerated Routers • Operation and Maintenance of Remote Access Service • Operation and Maintenance of Multi Service Switch (Passport 6440, 7480) • Installation and Operations of VPN Device • Project Management Fundamentals • Network Management System