Store Manager
Dukan Retailing Company
مجموع سنوات الخبرة :12 years, 1 أشهر
Ensure high levels of customer satisfaction through excellent service.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Propose innovative ideas to increase sales.
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ranked top sales representative in the region for 3 consecutive quarters. Increased territory sales by 40% and exceeded quotas by building promotional opportunities.
Introduced new product launchings, promotions and utilized comprehensive product knowledge and enthusiastic personality to gain rapport with buyers and key decision makers.
Built successful business relationships with customers and healthcare partners.
Analyzed consumer needs in retail accounts by identifying issues, tracking trends. Delivered fact-based selling features and tools in order to gain additional linear footage.
Planned, directed and coordinated high valued projects within the company.
Aimed at finding opportunities to venture into new businesses on behalf of the company.
Provided assistance to customers by answering telephone inquiries and requests.
Provided information in tracking, facts gathering, and problem solving.
Escalated customer issues that are beyond the support manifest.
Contacted various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customers’ inquiries.
Mediated customer issues on behalf of the customer.
Assisted in the daily operations and efficiency of the response center.
Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products / services.
Makes telephone calls and in-person visits and presentations to existing and prospective customers.
Researches sources for developing prospective customers and for information to determine their potential.
Develops clear and effective written proposals/quotations for current and prospective customers.
Expedites the resolution of customer problems and complaints.
Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
INDUSTRIAL TRANING: ❖ Did Industrial Training in CENTAUR LAKE VIEW HOTEL - SRINAGAR from 02/07/2002 to 31/07/2002.
❖ Did Industrial Training in CENTAUR LAKE VIEW HOTEL - SRINAGAR from 01/05/2003 to 10/06/2003.
❖ Did Industrial Training in Le MERIDIEN PUNE from 05/01/2004 to 04/03/2004.
ACHIEVEMENTS
❖ Won Gold Medal in Thankta Martial Art, National Championship 1998 in (MP) India.
❖ Participated in National Judo Championship in (Delhi, Mizoram & Orissa) India.