Desktop Support Engineer
Emirates Industrial Laboratory
Total years of experience :10 years, 0 Months
• Provided first-tier support and troubleshooting for
technology products and applications.
• Researched and resolved issues/inquiries daily.
• Configure, maintain and troubleshoot Etisalat Mail Server (EIM).
• Install, maintain company antivirus ESET Endpoint Protection.
• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.
• Install, configure and modify hardware and software to ensure optimal performance.
• Install, configure, maintain and troubleshoot AVAYA
IP telephone setup.
• Install, maintain and troubleshoot Enterprise
Resource Planning (ERP) BEAMS.
• Informing users of any service outages,
enhancements, changes and new IT service releases.
• Migrated user’s data to the network storage during the upgradation of systems.
• Performed physical set up of desktop hardware and software.
• Diagnosed analyzed and resolved user PC and hand-held device software and
hardware issues.
• Install, configure, maintain & troubleshoot Windows XP/Vista/Windows7,
Windows8, Windows8.1 and Windows10 (Any editions 86X, 64X).
• Install, configure, maintain & troubleshoot multi functional network printers,
scanners, copiers, FAX machine etc.
• Control & maintaining (Abu Dhabi branch) offices server & workstation remotely.
• Diagnose and quickly resolve a wide range of windows applications and
networking problems to help minimize downtime.
• Support and maintenance for our client. “Employee Old Age Benefit Institution” (EOBI).
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft office 2007 and
any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers and
any other authorized peripheral equipment.
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
• Diagnose and quickly resolve a wide range of windows applications and networking
problems to help minimize downtime.
Bachelor in Computer Science - 2015