Customer Relation Officer
Abacus consulting
Total years of experience :3 years, 5 Months
Using on-line systems to access data and answer customer inquiries within service times.
Answer all incoming customer calls in a professional and efficient manner.
Educate the customer on our product range.
Receive and launch complaint of customers in an efficient and accurate manner, as well as providing complaint status updates.
Attend all product-training sessions.
Comply with all company procedures and policies.
The ability to work under pressure and to deal with challenging situations in a sensitive and creative manner.
Keeping the record of every expense occurs in the office.
Make and keep the payroll according to the given format.
Record the each and every transaction.
Properly up to date the excel sheet of expense.
Also keep the record of any advance payment of the salary taken by the any employee of the office.
Promote the Nesvita milk product of nestle through activity campaigns.
Educate to the customer about the product
Develop the awareness among the every customer visited shopping mall.
Give them a sample for trial who show even little interest in the product..
Also do the activity of Lays and Cheetos when they introduce first time on Pakistan.
Check and Collect data of the given product from different stores according to the given list.
Submitted those lists of records to the office.
Also supervise the different stores particularly on which activities are going on.
Submitted the report back to the office of on-going activities.