Azharali Abdalla

Voluntary active functional support in family business by streamlining and introducing multiple customer improvements in business processes through e-commerce, building loyalty and sustaining strong congenial customer relationships through provision of optimum services. Effectively determine customer needs and collaborate with stakeholders to improve processes and implement real time methods by utilising whatsapp groups and instant auction result sheets with real time prices to achieve fast-paced global sales and closer relationships.

 Continually evaluate and regulate Tea demand trends as well as proactively contribute in government regulated auctions. Acquire multiple tea gardens centred on demand predictions which resulted in proposing certain gardens at lower prices than presented at the weekly auction.
Establish and foster strong relationships with all the key sales partners of Dubai Tea Trade Commodity, and conferred market needs and services encompassing research requirements, marketing and creative design.
Listen to customer needs; resolve and ty to use technology where possible to bring an easier working experience.

Directed all the activities and functions associated with the sales operations. Provided customer insights, and supported various roles of the Marketing strategy, social media, digital and online marketing. Piloted new constructive market research by determining a need and deliberated a structural prototype to gain interest and persuading investors.

Instigated an online marketing strategy for Fittpass.com to make change in the way people purchase gym memberships.
Created strategies on how to attract customers, keep them engaged through social media and organized customer events and online competitions.
Employed all available resources to achieve and pass the 5 point scale as a worthy UAE start up and accepted by in5 innovation center. Successfully launched and presented a well-developed platform for fitness in Dubai.

Demonstrated excellent communication management amongst clients like AIG and other high profile travel agents for retaining proven track and resolving issues to escalate sales and developing client relationships. Led tedious market research by investigating all the previous booking trends and explicitly delivered valuable insights to the Senior Managers and respective teams with market Intel for future estimations and consequences.

 Implemented change with a positive impact in the existing operative booking methods. Spearheaded E-commerce cost saving platform/project in West Asia, Indian Ocean, Middle East and parts of Africa while achieving lasting results in an individual contribution to Group savings of USD $12.45 million per annum.
Steered business case examination and applied the Global distribution platform (Sabre) in UAE & African markets.
Devised and observed flexible incentive payment plans for over 700 customers in the whole sub-continent for enhancement of the overall sales and growth of the customer loyalty.

Part time Auction assistant during auctions. Registering and labeling all incoming machineries, recording all final bids made during the auction, and assisting customers with their requirements.