IT Assistant
Contact Center Company
Total years of experience :11 years, 11 Months
configuration and installation of different software used by clients like Avaya, for STC process.
working on ticketing software for closing and solving the issues.
configuration of network printers.
• Configuration and installation of X-store POS database and Microsoft Dynamics Nav.
• Creating Host name, adding to domain, assigning DNS to POS machines.
• Installation of Epson, HP printers on local and network.
• Configuring local network of store and adding to office firewalls.
• Configuration of CCTV cameras and troubleshooting issues.
• Installation of windows by restoring images using Acronis true image.
• Closing the tickets raised by stores for different issues in time.
• Complete Management of warehouse IT infrastructure, technical and functional process.
• Ensure WAN connectivity for office and warehouse.
• Develop, maintain implement IT policies procedures and SOPs.
• Manage vendor relationships and decrease IT expenses by establishing standardization and contract negotiation.
• Work as team lead and take complete ownership of rollouts updates
• Assigning tender type object files related to cash sales, card sales, coupon or voucher sales, redeem points.
• Assigning POS client systems, reports related to sales, traffic, and sales man statistics.
• Warehouse Operations:
• Installations and configurations of Cambium Access points.
• Configuration of PDT machines and troubleshooting.
• Configuration of TSC printers and zebra barcode printers.
• E-com system setup and software installations.
• Monitoring and updating sale reports and others on LCD screens.
• Troubleshooting network and connectivity and VPN issues, adding IP routing, assigning static IP’s
• Configuration of Fortinet and Cisco routers.
• Installation of windows 10-7 and all windows based applications.
• Configuration of A4 printers.
• Handling of CCTV configurations and troubleshooting’s.
Responsibilities:
• All types of Operating Systems Installing(Windows 98, Windows 2000 professional, windows 2003, Windows 2007, windows 2008 & windows 2010)
• Providing Operating system maintenance, management, customization and trouble shooting.
• Installation and Managing Hardware issues & Network Connectivity Issues
• Providing desktop computer software and hardware support, configuration, repair, maintenance and installation.
• Computer networking, Internet configuration, Remote assistance, Remote desktop, net meeting etc.
• Install, Configure, Administration & also upgrade (Service Pack & Patches) for Microsoft Windows 2000 Professional clients, Windows server 2003.
• Proficient in windows-based environments, Internet and MS Office application.
• Outlook express configuration.
• Working knowledge with Switches, Hubs
• Pc Assembling & all types of drives installation.
• Installation of different peripheral and their device drivers
• Assessment of the network configuration, implementation, administration, troubleshooting.
• Troubleshooting on different operating systems during installation or configuration
• Troubleshooting on LAN Networks and Hardware.
• Commissioning and Control of Reverse Osmosis and Chiller Plant using Hybrid controller HC900 series (Honeywell)
• Controlling of plant Instruments in Auto and Manual mode in accordance to the EBI station
• Programming and Installation of PLC, Remote I/O, Drives and all field Instruments in the Plant
ELECTRONICS AND COMMUNICATION
