Senior Sales Assistant
DDF
Total years of experience :16 years, 2 Months
Duties :
• Providing a good customer service
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Giving advice and guidance on product selection to customers.
• Dealing with customer refunds.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
2. 2010-2011: Administration Assistant in Dubai duty free. International Airport.
Duties: • Coordinating between departments in resolving day-to-day administrative problems/activities
• Managing Files
• Performing multifaceted general office support (often using word processing, spreadsheet )
• Coordinate work flow
• Maintain procedures manual to ensure consistent performance of routines
• Handle all inquiries within my capacity
• Update and manage all the files as per schedule
3. 2004-2007: Assistant sales supervisor at Puma in Sport Plazza, Morocco
Duties:
• Supervising and Manage retail staff, including cashiers and people working on the stores
• Evaluate on the job performance and assessment of staff
• Deal with any enquiries and handle positively all customers complaints and monito
• Meet financial objective by preparing annual budget and achieving the targets
• Maintain Store's cleanliness, health and safety measures
• Organize and distribute staff schedules and other activities
• Help retail sales staff to achieve the sales targets
• Coach, counsel, brief, train, and discipline employees as needed
• Preparing reports regarding sales volumes, merchandising and personnel matter
2004-2005: Bachelors degree in English Language and Literature at the " Ibnou Zohr " University (Agadir, Morocco)
2002-2003: Diploma of General Studies in English Language and Literature at the " Ibnou Zohr " University (Agadir, Morocco)
1999-2000: Baccalaureate in Modern Literature at IBnou Laarbi Lhatimi Taznakht High School