Support Engineer
Kout Food Group
Total years of experience :15 years, 9 Months
Part of Contact Center (CC) Resident IT Support Team.
Day to day troubleshooting in COT database and network
systems. Work with respective IT divisions to resolve issues as quickly as possible with minimal impact on CC business
Manage inventory which includes IT hardware and software licenses.
Prepare yearly IT budget (CAPEX & OPEX) as per Contact Center requirements and present to upper management.
Work with Head Office System Administrators to ensure all systems including Servers, PCs, Anti-Virus Updates, Domain users and Email addresses of all CC employees are in proper order and working condition. Carry out updates on systems as per instructions of System Admins.
Manage CC server room equipment, making sure all systems are arranged properly.
Managing IT and VoIP projects and make sure projects are completed in the given budget and time frame.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to Business on system implementation.
Identifying the business need and provide logical solutions.
Taking backups, troubleshooting and user management
Installation and maintenance of client systems.
Maintenance and monitoring of server and clients.
Documentation on business requirements, Design and applying solution parameters, preparation of Training Manuals and user support.
Bachelor of Science in Information Systems Dec 2012 University of Texas at Arlington, Arlington, TX
UTA Internation Transfers Scholarship, 2010 Phi Theta Kappa Internation Scholarship, 2010
Associate of Arts in Business Administration and Management Dec 2010 North Lake College, Irving, TX
High School Diploma in Commerce May 2007 Gulf Indian School, Fahaheel, Kuwait