GM
SecurityHQ
Total years of experience :13 years, 5 Months
Doha - I Oversaw the operations and P&L of SecurityHQ Qatar country business entity and ensure all MSSP services are delivered to clients expectation and business is on track with growth plans for Cyber security services.
•Successfully restructured Qatar company organization, reset and improved morale and productivity of the country disjointed team, and improved and elevated service delivery to clients.
•Effectively assessed and identified gaps in MSSP cyber security service delivery, risks, operations, visibility, client relations with several faltering existing major accounts (Airlines, Banks, Gov.) and managed to quickly mitigate, established delivery team structure, trust this streamlined operations and resulted in continuation of service, upsell of new services and renewals exceeding $4M+.
•Provided leadership and mentored the MSSP SOC and Delivery teams to improve customer service delivery and alignment.
•Work with client senior management and partners to provide visibility to the performance and value of MSSP services being delivered
•Manage and develop the teams (internal teams, subcontractors and others security partners) to achieve the service quality
•Manage the day-to-day relationship with stakeholders internal and external and ensure that all projects are delivered on time and with in budget
•Ensure that delivery and payment milestones are tracked and has the required sign offs to deliver revenue targets
•Managed the delivery of complex captive OT and IT Cyber Security SOC projects across the Middle East, defined the organization, tools (Qradar, Logrythm, Darktrace, Carbon Black, Nazomi), hired teams of analysts and SOC leads, and implemented the appropriate SOP’s, RACI, SLA's, and reporting to the clients satisfaction.
•Identified, negotiated and secured a new cyber security business directly or working with partners in Qatar, Kuwait, KSA, and UAE.
•Chaired weekly meetings with board leadership to report on status and identify opportunities for improvement, establish milestones and tailor service offerings to individual markets.
Middle East & North Africa
•Managed the region’s IT operations and ensured activities of the department adhered to Halliburton corporate-wide standards, policies, and procedures.
•Defined and implemented IT strategy for Halliburton MENA region to deliver the services, IT agenda and plan, for leveraging specialist teams that deliver and support in IT Applications and IT Operations.
•Manage, monitor technology utilization and IT budget in line with corporate financial plans and priorities
•Lead and continue to refine all IT operational and security policies, technology procedures, guidelines, controls, processes and solutions to mitigate business risks and ensure process adherence in line with established company overall policies and service level agreements
•Deliver insight on IT through clear reporting to leadership, executive teams and board members on IT matters.
•Develop and maintain relationship with third party providers including technology partners, IT architects, etc.
•Coordinated compressive team of 70+ IT professionals (11 managers) and catering for 9000+ users with over $13M budget.
•Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
the IT department and ensured activities of the department adhered to OXY corporate-wide standards, policies, and procedures.
•Oversaw team of 15 IT specialists along with a $7M budget.
•Deployed helpdesk system in line with ITIL standards. Established strong relationships with regional vendors and service providers.
•Implemented HR and Payroll, mobile email, MS Project, and SharePoint as well as Oracle Procurement and Inventory project.
•Initiated DR and business continuity capability. Introduced Oracle Daily Business Intelligence project for all OXY Middle East assets.
•Reduced telecom and data communication costs by successfully negotiating reduced connectivity costs, implementing a VoIP and inter offices Radio WAN connections.
•Designed, configured, and deployed a mobile office solution that allowed the OXY business development team to set up a new office in any location worldwide in less than a week.