Aziza Mounah

• Assisted clients with SNAP, Medicaid, and TANF benefits applications,
ensuring all paperwork was complete and accurate.
• Used Virginia state systems (VaCMS) to verify eligibility and process
benefits, generate reports, and manage case status.
• Provided front-line customer service, answering inquiries and assisting
clients with understanding the status of their benefits.
• Coordinated with internal staff and external organizations to address service
delivery issues and resolve client concerns.
• Maintained accurate records, ensured compliance with confidentiality
requirements, and scanned documents as needed.

• Managed client care coordination, billing, and payroll, ensuring timely and
accurate service delivery.
• Assisted in processing client applications and verifying insurance
information, maintaining proper documentation for audits.
• Utilized Microsoft Office to manage records and generate reports,
supporting the smooth operation of caregiving teams.
• Interacted with clients and caregivers to resolve issues and ensure that
service needs were met effectively.

• Delivered personalized customer service at the front desk, assisting clients
with various requests, and improving guest satisfaction.
• Managed administrative tasks such as scheduling, recordkeeping, and
preparing reports to ensure operational efficiency.
• Worked with leasing teams to coordinate maintenance, client needs, and
other essential services for smooth operations.

• Assisted with customer service tasks, including managing inquiries and
coordinating property tours.
• Supported leasing teams with administrative duties, including
recordkeeping and preparing documents related to tenants and leases.
• Maintained a positive customer experience and ensured the timely
resolution of any service issues.

• Provided customer service, answering inquiries, assisting clients, and
ensuring an organized and professional office environment.
• Assisted with administrative tasks, including filing and data entry, to support
efficient office operations.