عبد العزيز القاضي

As a Software Engineering Specialist, I handle complex support tickets that first-line support cannot resolve. I ensure effective communication and customer satisfaction while managing and troubleshooting Oracle databases and Oracle Reports for the company's accounting software.

• Ticket Management: Efficiently resolve a high volume of support tickets weekly, ensuring timely and effective solutions.

• Database Management: Install, maintain, and troubleshoot Oracle databases, using tools like Toad for Oracle and Oracle Reports.

• Remote Support: Provide remote support via WhatsApp, phone calls, AnyDesk, and TeamViewer, ensuring effective problem resolution.

• Scripting and Automation: Created batch scripts to automate tasks, enhancing efficiency and reliability.

• Technical Documentation: Authored documentation and provided insights to standardize processes and improve team efficiency.

• Customer Training: Educate customers on troubleshooting basics, network setup, device specifications, and the importance of regular backups.

• Employee Training: Train new employees on Oracle DB, SQL, troubleshooting techniques, and customer service skills over a 2-3 month period.

• Process Improvement: Developed specifications for optimal customer hardware setups and improved internal knowledge base with tips and tricks from Google IT Support and Cybersecurity
Professional Certification training

Contracted by the university to design, develop, and maintain a website and Android application for the newly established Career Unit & Alumni Relations. These platforms were essential for the successful execution of the 3rd Career Day event, serving as tools to connect job seekers, university alumni, and employers.

• Project Development: Led the design and development of the Android application using Android Studio and Java, and contributed significantly to the backend development of the website using MySQL and PHP.

• Feature Implementation: Developed key features including profile management, login/signup functionality, differentiated interfaces for job seekers and employers, an article section with tips and tricks, and an auto-fill resume template for easy printing.

• Project Management: Completed the development phase within 4 months and maintained the platforms for an additional 6 months to ensure smooth operation.
• Problem-Solving: Tackled challenges by learning and applying new skills, ensuring the successful integration of all system components.

• Event Impact: Ensured attendees access to the Career Day by requiring accounts on the platforms, facilitating seamless entry and interaction.

• Team Collaboration: Collaborated with a team of 3 developers, taking primary responsibility for the Android application and assisting in backend development for the website.