Service Delivery Manager
Shell Marketing Egypt
Total years of experience :31 years, 10 Months
Managed several projects for Egypt like:
Achieved one of the best IS Compliance levels ever reached within Shell Group.
Skill Known in the North Africa Information Security procedures and policies.
Managed the planning, development and provision of the IT Services for the newly opened Shell office.
Lead the change of Shell Marketing Egypt’s WAN to MPLS. This increased the telecoms. reliability in addition to reducing cost.
Contributed in managing the migration of the AS/400 machines within Shell Marketing Egypt to the NL.
Managed the achievement of yearly remarkable yearly cost savings through the continuous use of the appropriate technology and contract management techniques.
Managed the IT HR standardization Project for Shell Marketing Egypt IT Staff.
Managed the first IPT Implementation Project for Shell Marketing Egypt, including all required Infrastructure upgrades.
Developed and managed the Risk Assessment for Egypt and managed the implementation of the raised action plan.
Studied and planned for the change of SME telephony system from the current legacy to an IP based system.
Managed the yearly IT customer satisfaction survey within Shell Marketing Egypt.
Managed Company Mobile Lines contract.
Managed the Trade off for the old Shell Marketing Egypt IT Devices.
Evaluated overall delivery performance to determine effectiveness in providing quality products and services within time and cost restraint.
Documented business requirements and processes, lead any redesign of the service delivery & support processes and environment.
Demonstrated continuous effort to improve service delivery operations, decrease turnaround times, streamline work processes, and work
Ensured the Compliance of the Information Security (IS) within Shell Marketing Egypt, with the Shell Standards (based on ISO 17799).
Updated, implemented, and followed-up the IS policies and procedures for Shell Marketing Egypt.
Provided and promoted Information Security guidance, advice and awareness on secured and safe operations for Shell Marketing Egypt Staff.
Developed and submitted yearly Shell Marketing Egypt Security Assurance Letter.
Ensured the implementation of actions identified in the Information Security Improvement Programs.
Developed a standard Risk Assessment according to the Shell Risk Planning and Guidelines (RP&G) for the IT Services within Shell Marketing Egypt.
Successfully passed all Information Security Audits that took place within Shell Marketing Egypt.
Investigated and reported security loopholes and breaches and ensured appropriate actions are taken.
Developed the scope and managed the Trust Domain certification and surveillance audits in Shell Marketing Egypt. This included the management of the all contractual arrangements, communications and interfaces (on behalf of Shell Marketing Egypt) related to the audits, with the External Auditors (PWC, KPMG.)
Analyzed, Designed, and developed of software database Systems.
Supervised of Distributed Application Systems Group which specialized in Internet services, Designing Web Sites with or without databases and by CGI (Common Gateway Interface), Programming using Visual C++, Programming using Visual Basic V.4, Investigation reports, Programming using Active X, Programming using Java Script, Installing for several types of HTTP Servers and Installing for several types of FTP Servers.
During the training SSDP Period I had some courses in three terms. First two terms including all software techniques related to UNIX Platform. The third term was the final Project, which was the final Project that was Decision Support System on the top managerial Level we use:
Adaptive Knowledge Base Technique.
Client- Server System on UNIX Platform using Kappa Tool.
Participated in designing some projects from scratch, schematic diagram, layout, testing printed Circuit Board, the equivalent software (mainly Micro controller Assembly Language and C Language as a high level language) hence product testing i.e. till the final stage.
Some of the projects are:
A Dual Tone Multi-Frequency (DTMF) Modem to send the electronic meter by using telephone line.
Remote Reading Electronic Meter by Using Hand Healed Unit (I was a Designer).
Display Units for Elevators
GPA is 3.6
Graduation Grade: Excellent
. Graduation Grade: Distinction with honor Degree.