عزام القيسي

• Supervise the daily work in the office and maintain the continuity of the work flow as expected from the management.
• Handle the daily cash submission by the cash van representatives and arrange the bank submission on daily bases.
• Handle all HR issues for employees including recruiting, leaves, contracts, creating employee(s) files etc….
• Ensuring company vans are working as appropriate and maintain checking schedule for the maintenance.
• Prepare daily, weekly and monthly reports as well on sport request reports.
• Helping and supporting with finance issues by auditing the daily, weekly and monthly items counts for each van.
• Perform high level of customer care to the company clients as well provide healthy environment to the working team to encourage the high performance.
• Arrange monthly payroll report for company staff
• Handle all Social Security issues with Social Security Corporation in Jordan for company staff to ensure legal status among all matters.

• Involve in quality services evaluation by being member of mystery shopper team visiting the health facilities.
• Additional location was added to be under my supervision in Abu Dhabi, the occupational health center which provides the necessary medical assessments to the new employees all over UAE
• Supervisory for 6 family medicine centers and 2 dental centers for Patient Access Representatives team and the team leaders.
• Reporting directly to Patient Access Manager and collaborate with operation department and COO to maintain the daily work flow.
• Provide monthly statistical reports and participate in analyzing possess to set and implement new structures with clinical managers to run the daily work flow in each location.
• Train and support the team for any new insurance instructions and act as the key person and the resource of information for medical and front desk teams
• Audit the daily work of the patient access representative team and the team leaders on both Cerner system and billing program.
• Using oracle system to control time and attendance to the team and manage the all type of leaves as being the decision maker for approvals.
• Being the resource for WEQAYYA program managed by HAAD (Heath Authority Abu Dhabi) providing the monthly reports needed for the program.
• All the below duties mentioned in the previous locations are being done as well.

Department of Patient Access Services/ Part of Revenue cycle-finance Division
Reporting directly to the Manager of the department
Duties and Responsibilities:
• Participate in the General Hospital Orientation program for newly hired employees presenting Revenue cycle department by presenting brief presentation describing revenue cycle role under finance in the hospital.
• Prepare ad hock reports as well monthly statically reports extracting Data from hospital information system (HIS) and providing the reports to the section head and leadership team on monthly bases.
• Help in implementing new services in new location with coordination with the concerns departments. Ex. create nurse immunization clinic in Family Medicine Clinics, Peads General Physicians in FMC, etc…
• Supervisor the work leader duties and support their daily work flow based rapidly on their supervision on the Clarks.
• Monitor patient service Clarks and work leader performance and evaluating the appraisal on regular bases (monthly / yearly)
• Work as back up person for CERNER analyst specialist in the department in his absent and communicate directly with CERNER team in USA
• Train the trainers on the Health Information System (CERNER) and train them as well on the Billing System that used in the hospital.
• Participate in many meetings regarding Costumer Services and leaderships and arrange workshop for new work leaders
• Dealing with daily/ monthly attendance for the staff and approving Annual Leaves and any urgent leaves as well
• Updating the staff about any new instruction and procedures to be done to facilitate the services for patients in smoothly way
• Log SR requests to CERNER to implement some technical requests or modifying exciting ones as I have log in access to CERNER Web page.
• Work side by side with IT, FINANCE and MEDICAL RECORDS to reach the perfection of costumer services for our clients.
• Leading the work team in all meaning of the supervisor word

Department: Admission, Registration & Patient Scheduling
Reporting directly to Coordinator OSC Registration& Clerical Support and the Section Head of the Department.
Duties and Responsibilities:
o Assist the Supervisor in managing the work flow of a variety of processes in outpatient Specialty Clinics and primary healthcare clinics relating to booking and registration in HIS, billing and cash management, responding to inquiries and troubleshooting procedures and processes.
o Maintain a high knowledge level of the admissions and scheduling module in the computerized hospital information system and act as “Super-user” updating and customizing applications as required, evaluating and testing changes implemented, auditing data quality and taking corrective actions as required. HIS systems worked with are MEDITECH, MEDICOM and CERNER.
o Prepare statistical or written reports of activities, procedures or audits as required.
o Assists the coordinator and the Manager in the development and implementation of quality improvement initiatives be making recommendations for changes.
o Maintain patient approval database and filing system coordinate and liaise with Patient Affairs, CEO office and CMO office regarding approval scheme.
o Perform human resources management related duties;
o Training staff on new procedures and applications as necessary; conduct assessment tests post training.
o Identify potential weakness areas in staff technical skills and develop training programs addressing deficiencies to ensure compliance to the policies.
o Participate in panel interviews as required for senior registration staff selection and promotion and internally transferring staff.
o Managing work schedules and ensuring sufficient staff coverage in clinics.
o Provide feedback and participate in staff performance evaluation.

Department: Admission, Registration & Patient Scheduling
Duties and Responsibilities:
This position is a combination of various roles including administrative and clerical, reception and customer service, information management, and financial roles.

o Carry out patient scheduling and registration duties in different clinics including Walk in Clinic, ER, Internal medicine and other OSC clinics as required using different HIS systems, MEDITECH and MEDICOM.
o Ensure efficient patient flow in the clinic and ER by coordinating with nurses and physicians, communicating emergency patients’ issues to clinical staff, and making suggestions as appropriate to accommodate patients.
o Provide translation services to patients in ER as needed.
Develop and maintain organized, accurate filing system and office system in the clinic. Did set up registration areas for brand new clinics in OSC in accordance to the department requirements.
o Troubleshoot system problems in coordination with IT department and department administration, identify discrepancies in physicians’ schedules and make corrections necessary.

This is a private university with a capacity of 5000-6000 students’ occupation with multiple nationalities.
Duties and Responsibilities:
o provided all nursing care for the students plus acting as medical officer for all the medical records for the students ( opening new files, discharging from the clinic, usual duties for nursing

This is a Private hospital with nearly 60 general beds, 4 ICU beds and 3 operation rooms.

Duties and Responsibilities:
o Involved in all kinds of emergency cases and acted as First medical staff to provide medical attention to specific cases in ER such as: Car accidents, Burns, Fractures cut wounds MI.
o Handled the finance issues and issuing receipts for patients after the services been given to them plus handling insured patients as well from different insurance companies.
o Helped in ICU frequently, provided patient care to critically sick patients and also helped in recovery rooms.

This is a teaching governmental hospital with capacity of 300 + beds of different specialties.
Duties and Responsibilities:
o Practiced all kind of work and care of critical patients mostly those who lost consciousness- Coma cases.
o Recovering patients from operations using high quality of medical equipment’s such as ventilator, Ivac pump, Heparin Bump, Blood gases, etc.