Assistant Manager
Imran&Company
Total years of experience :18 years, 1 Months
Responsible for getting the right products in the right quantities, to the right locations all at the right time.
In charge of the day to day operations of the transport department.
Efficiently managing a team of drivers and vehicles.
Responsible for all of the dispatching, routing, and tracking of delivery vehicles.
Dispatching complex and oversized goods to national destinations.
Managing, monitoring and developing a team of drivers and line managers.
Involved in strategic development and strategy making.
Being the first point of contact for all drivers.
Making sure that all transport fleet vehicles are properly maintained and serviced.
Arranging for the induction and training off all new staff.
Regularly liaising with the delivery manager to ensure a smooth running of both departments.
Developing and nurturing customer relationships.
Maintaining accurate administrative records.
Organizing vehicle checks.
Identifying operational issues, potential problems and opportunities.
Resolving and managing queries and complaints courteously and efficiently. Appraising staff performance and also taking disciplinary measures when required.
Ensuring all site and customer objectives are achieved.
Manages the promotion and direction of the sales or service activities among customers or prospects in a region.
Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns.
Typically reports to a Area Sales Manager and have supervisors and/or subordinate sales staff who call on existing or potential customers reporting to this position.
Ensures that representatives keep informed of changes in territories that might affect product sales.
Holds sales meetings. Makes forecasts on anticipated market sales. Analyzes sales statistics to formulate policy and assist in promoting sales.
Studies schedules and estimates time, cost, and labor estimates for completion of job assignments.
Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or sales activities.
Facilitating and controlling matters related to human capital of business unit.
Key responsibility of providing best services to the customers and ensuring excellent customer experience.
Responsibility of operating, evaluating and concluding all aspects of the business unit and to make sure 101% outstanding results.
Exploring new business opportunities and catalyzing the existing by applying right marketing mix in effective and unique way.
Recruitment, Training and Development of new staff; Coordinating employee recruitment, hiring, orientation and training and determining employees’ classification and appropriate paper work.
Dealing with the financial matters like Profit and Loss statement and Balance Score Card and assisting in monthly, quarterly, year end audit and preparation of schedules and documents for auditors.
Coordinating home delivery services and earnings.
To provide superior customer experience consistently in terms of tangibles and intangibles.
Initiating & executing sales management at store
Plan and execute LSM (Local Store Marketing) and promotion activities on the targeted date in coordination with the Marketing Department.
Carrying out Research Reports on Retail Trade Zone, SWOT Analysis periodically.
Quality control checks.
Handle & address customer complaints.
Prepare and update preventive maintenance on monthly basis. Identify repairing needs of the equipment & facility.
Stock Management and dealing with suppliers and vendors.
Profitability Management.
LAST SEMESTER CONTINUE.