Senior QA Engineer
Klarna Bank AB
Total des années d'expérience :9 years, 4 Mois
Projects: Video Shopping Video Shopping Moderator Platform Virtual Shopping App
• Developed and executed exploratory and automated test cases for Klarna's video shopping app, ensuring seamless end-user experiences for over 500K+ monthly active consumers.
• Spearheaded test planning and test case development for the launch of Klarna's new virtual shopping app, driving a 25% increase in customer engagement through live chats and video calls.
• Established CI/CD pipelines, leveraging Selenium to automate regression testing across web, iOS and Android platforms for Klarna's video shopping moderator platform.
• Championed shift-left testing eforts by implementing the contract and behaviour-driven development frameworks, including Jest and Cucumber, improving release velocity by 30%.
• Drove optimization of video shopping workflows by analyzing product KPIs and funnel metrics and providing actionable insights to cross-functional agile teams.
• Led performance and load testing of cuting-edge video shopping architecture, ensuring stability across fluctuating trafic volumes of up to 500K concurrent users.
• Mentored and guided a team of 5 QA test engineers in the latest quality processes and tools, including Cypress, improving team productivity by 20%.
Projects: Hero Stories | Hero Messenger App
• Spearheaded QA strategy enhancement, ensuring the timely release of features for an Instagram-like e-commerce experience. Achieved seamless integration of personalized content based on shopper preferences.
• Led the testing efforts for a virtual shopping app, Hero Messenger, enabling a global shopping experience with text, call, and video capabilities. Ensured optimal online in-store customer engagement.
• Documented, implemented, and enforced testing processes in alignment with defined standards, contributing to the improvement of overall QA strategy and release readiness.
• Collaborated extensively across departments, fostering effective communication and ensuring the delivery of high-quality applications that met specified standards and timelines.
• Conducted feature demonstrations to product owners and stakeholders during reviews, gathering valuable feedback to enhance product delivery.
Selected Achievements
• Achieved an 80% reduction in regression testing duration, cutting it from 2 days to 3 hours, expediting product time-to-market and enhancing efficiency.
• Strengthened collaboration between QA and development teams, reducing post-deployment bugs and improving the overall feedback loop for enhanced software quality.
• Introduced and initiated a strategic initiative to enhance knowledge sharing within the delivery team, cultivating a culture of continuous learning and collaboration for sustained improvement.
• Optimized team workflows by eliminating redundant tasks, resulting in heightened overall team productivity and enhanced process efficiency.
Projects: Product List Page (PLP) Transformation Content Management System QA Process Improvement
• Transformed the Product List Page (PLP) by decoupling it from the monolith and rebuilding it into a React and Apollo GraphQL powered microservice, resulting in a high-performance page, enhancing user experience and boosting customer engagement.
• Orchestrated a QA process overhaul for the Content Management System, implementing automation to elevate River Island's content quality and align with accessibility guidelines. Streamlined workflows, ensuring top-tier content delivery.
• Implemented feature toggles for continuous delivery, enabling real-time testing in production with actual data. This initiative significantly reduced production issues, allowing the project team to release features multiple times a day.
• Ensured QA processes seamlessly integrated with the cloud-native technology stack (AWS) and pipeline, empowering the delivery team to take full ownership. This fostered a robust and eficient development environment.
• Played a pivotal role in facilitating continuous improvement within an agile environment, enhancing ways of working. Collaborated with cross-functional teams to optimize processes and adapt to evolving project needs.
• Led the implementation of a comprehensive Quality Assurance framework, conducting thorough testing and validation procedures for software releases, resulting in a 20% reduction in post-release defects and overall product reliability enhancement. Selected Achievements
• Boosted release velocity by over 60% by pioneering a test automation suite with Selenium that enabled continuous validation of project listing page functionality.
• Drove an extra £7M in revenue by leading the responsive redesign of the project listing page, improving mobile conversions, and achieving Google Mobile First status.
• Bolstered content validation by 30% through the creation of WebdriverIO test automation framework to verify CMS updates before deployment.
• Accelerated test execution by 50% by integrating Docker with TeamCity to enable streamlined and automated regression testing.
Project: Championship Horse Racing (Headless Content Management System)
• Developed and executed comprehensive test plans encompassing all critical user journeys, risks, dependencies, and required test coverage, driving over 95% test case coverage to ensure exceptional product quality.
• Led all critical aspects of streamlined QA processes including test planning, test case development, test execution, defect tracking, and test reporting while continuously collaborating with cross-functional agile teams to ensure quality standards.
• Drastically boosted release confidence and stability by fully owning and optimizing end-to-end deployment protocols and release processes, ensuring strict adherence to continuous integration and continuous delivery best practices.
• Pioneered shift-left testing initiatives fully integrated within development cycles enabling faster feedback, tighter collaboration, and accelerated time-to-market for new capabilities.
• Delivered over 30% improvement in product reliability and stability through extensive manual exploratory testing supplemented by automated regression testing across web, mobile, and API layers.
• Enabled quick validation and tighter feedback loops by regularly conducting sprint review meetings and demonstrations with key stakeholders across product and engineering.
Project: Mobile App Refresh Gift Card service integration Nominated Day & Evening Delivery Localisation
• Led end-to-end QA strategy for mobile app refresh driving intuitive experiences for the Monthly active users (MAUs
• Implementing Appium test automation to accelerate validation and release.
• Verified functionality and reliability of new gift card integration through comprehensive test coverage, ensuring a smooth launch and no disruptions across web, mobile, and in-store.
• Conducted extensive compatibility testing and UAT for nominated delivery projects, boosting conversion rates, and minimizing checkout drop-ofs.
• Enabled seamless localized shopping for international markets by collaborating with QA teams globally to ensure site integrity across languages and currencies.
• Drove precise requirement analysis, tighter validation, and clear acceptance criteria by pioneering the implementation of behaviour-driven development (BDD) in close partnership with product owners.
• Identified test cases to automate and develop automation test scripts using Selenium Web Driver and Java. Involved in creating the functional testing framework using JUnit and using Selenium Web Driver for writing automated scripts with Java.
Project: IBM WebSphere commerce re-platform
• Unified global customer experience by leading a large cross-functional team to strategically consolidate and migrate Moncler, YOOX, and Net-a-Porter brands onto a single, high-performance e-commerce platform.
• Performed extensive integration testing across critical REST and SOAP-based web services with JSON and XML payloads to validate and confirm seamless interoperability between all core systems.
• Verified complete accuracy of message formats, successful batch file loads, and comprehensive data integrity through rigorous validation testing for all major database migrations and dataloads into WCS.
• Partnered closely with lead developers and product owners throughout the full solution lifecycle to proactively identify technical risks, and shape positive enhancement of user experience on the strategic YOOX e-commerce platform.
• Confirmed satisfaction of all predefined interface data exchange conditions end-to-end through comprehensive testing across integrated applications.
• Actively collaborated with third-party platform vendors and suppliers to architect, set up local and lower environment test beds and prepare extensive test data across the fully integrated solution ecosystem.
Projects: Implementation of Alternative Payments Methods (Datacash) Salesforce CRM Implementation
• Successfully integrated an alternative payment method (Datacash) into the Hybris e-commerce suite, incorporating Sofort, Giropay, and Ideal for enhanced transactional diversity and eficiency.
• Executed a seamless transition to Salesforce CRM, overseeing the meticulous verification of customer data migration, orders, and account details. Streamlined processes for improved sales and customer relationship management.
• Championed the implementation of Sofort, Giropay, and Ideal payment methods within the Hybris e-commerce suite, optimizing transactional capabilities and expanding payment options to meet diverse customer preferences.
• Led the implementation of Salesforce CRM, orchestrating the transition from legacy systems. Ensured meticulous verification of customer data, orders, and account details, fostering a robust and streamlined CRM infrastructure.
Project: Hybris e-commerce multi-channel implementation
• Revitalized P&O's tourist e-commerce platform by seamlessly transitioning it to the Hybris Multi-Channel Commerce suite. Elevated service delivery on nine key UK-Europe routes, enhancing user experiences and optimizing operational efficiency.
• Provided risk assessments, test plans, and test cases and executed and created test results within an agile software development scrum environment. Implemented sustainable performance testing practices that monitor performance over time.
• Maintaining and improving current knowledge of the latest relevant technologies, including QA methodologies, automation tools, and scripting languages.
• Analyzed software and system requirements specifications for testability and translating requirements into test cases/ procedures. Investigated test failures or other system anomalies and characterized possible root causes.
Projects: SIM Validation Datacash Implementation Insurance and Claims Application
• Spearheaded a POS solution implementation, automating SIM card and mobile number validation. Streamlined processes, enhancing eficiency and accuracy in SIM validation for improved customer experiences.
• Atained PCI DSS compliance by implementing Datacash for secure payment information handling. Ensured robust security measures in the Datacash system, demonstrating a commitment to safeguarding sensitive financial data.
• Implemented quality software best practices in developing test strategy, test plan, test data, test case & test automation by analyzing business requirements & actively participating in process improvements.
Merit