Customer Support Officer
al ain distribution company
Total years of experience :6 years, 4 Months
1/Entered customers requests in a computer system for products or services and recorded customer information in the database.
2/Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
3/Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
4/Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor,
5/investigating billing details or scheduling service appointments.
6/Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution
1)achieve monthly sales targets.
2)ensure 100% accuracy when making a sale.
3)ensure the customer is fully informed about the product/services you have sold to them.
4)Build and maintain relationships with new and repeat customers
5)Maintain records of all sales leads and/or customer accounts
6)Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs
Educated customers on product and service details and information.
Educated customers how to use company systems, complete forms and obtain desired services.
Addressed escalated customer service issues sent from teams to save customer relationships.
Answered over 98 calls per 9 hours to meet fast- paced call center demands.
1.Resolved issues by coordinating with department team.
Responded to customer requests for products, services and company information.
2.Compiled customer feedback and recommended service delivery improvements to management.
3.Achieved customer satisfaction on range of 99%. questions, responding to inquiries and handling telephone requests.
4.Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
1.Entered orders for customers in a computer system for products or services and recorded customer information in the database.
2.Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
3.Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
4.Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
5.Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.