Babu Sri

• Administered Microsoft 365 and Azure AD, effectively creating and modifying user accounts and groups, assigning licenses, and managing mailbox and access requests to enhance user productivity.
• Managed Windows endpoints using Intune, successfully enrolling devices, applying compliance and configuration policies, deploying applications, and executing remote actions to ensure optimal performance.
• Troubleshot a variety of issues including Windows, Outlook/M365, VPN (OpenVPN), and network connectivity (TCP/IP, DNS, DHCP, LAN/WiFi), providing timely support for printers and peripherals.
• Handled incidents and requests through a ticketing system, maintaining comprehensive documentation and knowledge bases, while collaborating with L3 teams to resolve complex issues efficiently.

• Assisted commercial customers in troubleshooting and resolving complex issues related to HP laptops, desktops, and other commercial products.
• Addressed inquiries on both software and hardware levels through omnichannel support, including chats and emails, enhancing customer satisfaction.
• Performed re-imaging of HP laptops and desktops, ensuring customers received fully functional and optimized systems for improved performance.
• Handled priority issues promptly, ensuring critical customer problems received immediate attention and resolution, contributing to increased operational efficiency.
• Developed strong problem-solving skills and technical expertise, preparing for a transition into roles such as IT Support Engineer, IT Administrator, and Technical Support Engineer.

• Oversaw the information technology needs of the organization, ensuring efficient operations and strategic alignment with business goals.
• Supervised a team of IT professionals, fostering a collaborative environment to enhance productivity and service delivery.
• Coordinated successful software implementation and upgrades, improving system performance and user satisfaction.
• Determined IT budget and equipment needs, optimizing resource allocation to meet organizational demands.
• Ensured robust systems security, safeguarding sensitive data and maintaining compliance with industry standards.
• Configured MS Outlook mail, providing backup, troubleshooting, and restoration support to enhance communication efficiency.
• Troubleshot Windows applications, particularly Microsoft Office, resolving issues swiftly to minimize downtime.
• Coordinated with vendors for spare parts, telecom products, and technical solutions, ensuring timely procurement and support.
• Managed IT asset issuance and tracking, promoting accountability and efficient resource management.