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Baby Cathlyn Omac, Medical Virtual Assistant

Baby Cathlyn Omac

Medical Virtual Assistant·Global Medical VA,

United Arab Emirates

Bachelor's degree, Bachelor of Secondary Education

Work experience

Total years of experience: 9 years, 6 months

Medical Virtual Assistant

June 2023 - March 2026

Global Medical VA,

Cavite City, Philippines •Remote

June 2023 - March 2026

Managed insurance eligibility and benefit verifications, pre-authorizations, and billing follow-ups for patients, translating
complex insurance frameworks into clear, easily digestible information to support patient understanding.
Maintained 100% data accuracy in patient portal management and high-volume data entry, demonstrating strong
organizational skills directly transferable to managing student records and school databases.
Acted as a primary liaison between patients and major insurance providers, managing sensitive inquiries with empathy and
professionalism to support strong stakeholder relationships.
Company industry:
Administration Support Services

Healthcare Customer Service Representative

July 2019 - June 2023

Optum Global Solutions,

Manila, Philippines •Hybrid

July 2019 - June 2023

Managed end-to-end insurance workflows, including executing eligibility and benefit verifications, obtaining complex pre
authorizations, tracking claims status, and auditing denied claims to systematically submit them for reprocessing if
incorrectly adjudicated.
Achieved 80% successful first call resolutions. Served as the primary point of contact for high-profile physician offices,
utilizing active listening and conflict resolution techniques to de-escalate complex inquiries under pressure.
Managed high-volume daily inquiries while maintaining a 95% response rate, demonstrating the multitasking, pacing, and
organizational skills required to manage a busy classroom environment.
Company industry:
Other Healthcare Services

Private Tutor

October 2019 - January 2023

SelfEmployed,

Cavite City, Philippines •Remote

October 2019 - January 2023

Fostered a positive learning environment that encouraged student confidence, close learning gaps and improve overall
academic performance.
Created interactive materials that made learning enjoyable and effective.
Achieved a 20% increase in student grades within one semester.
Communicated regularly with parents to discuss student achievements.
Company industry:
Construction & Building

Radio Broadcaster

August 2016 - April 2019

DZNT 99.1 Community Radio,

Masbate, Philippines

August 2016 - April 2019

* Delivered timely, accurate news to the local community, utilizing professional vocal modulation, clarity, and presentation strategies.
* Fostered strategic partnerships with local businesses and community stakeholders to expand program reach, aligning organizational goals with public needs. period.
* Developed compelling audio and promotional content that successfully increased audience ratings by 25% within a 6-month
Company industry:
Broadcast Media Production

Education

CATAINGAN MUNICIPAL COLLEGE

April 2019

April 2019

Bachelor's degree, Bachelor of Secondary Education

Philippines

Skills

CONTINUING MEDICAL EDUCATION
Intermediate
CONTINUING MEDICAL EDUCATION
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
EARLY CHILDHOOD EDUCATION
Intermediate
EARLY CHILDHOOD EDUCATION
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MEDICAL PRIVACY
Intermediate
MEDICAL PRIVACY
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA PRIVACY LAWS
Intermediate
DATA PRIVACY LAWS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
INFERTILITY
Intermediate
INFERTILITY
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
MULTI CHANNEL MARKETING
Intermediate
MULTI CHANNEL MARKETING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CLASSROOM MANAGEMENT
Intermediate
CLASSROOM MANAGEMENT
Intermediate
COMMUNICATIVE APPROACHES
Intermediate
COMMUNICATIVE APPROACHES
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
LICENSED MINISTER
Intermediate
LICENSED MINISTER
Intermediate
STUDENT ENGAGEMENT
Intermediate
STUDENT ENGAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website
canva.link/ungyt0wp2yiokds

Languages

English
Expert
Filipino
Native Speaker
Tagalog
Beginner

Training and Certifications

Certifications
LICENSED PROFESSIONAL TEACHER
LICENSED PROFESSIONAL TEACHER
LICENSED PROFESSIONAL TEACHER
LICENSED PROFESSIONAL TEACHER

Hobbies

  • Traveling
  • Mountain Hiking