Reservations Agent
Emirates Concorde Hotel & Residence
Total des années d'expérience :7 years, 3 Mois
March 2010 to Dec. 2010 Reservations Agent for Emirates Concorde Hotel & Residence
Position Summary: Provide positive image of the property by greeting the guest over the phone and give comprehensive description of the room types and facilities that the hotel offers that will suit the needs of the guests.
General office duties and assist Reservations Supervisor with any reasonable requests or tasks
Nov. 2007 to March 2010 Reservations Agent for Le Royal Meridien Beach Resort and Spa and Grosvenor House Dubai
Position Summary: Handling customer calls and inquiries pertaining to room reservations, with a focus on revenue maximization and quality.
July 2005 - Oct. 2007 F&B Service Assistant
Bar 44 / Grosvenor House Dubai
Position Summary: Taking orders in a professional manner, with courtesy and efficiency. Service of beverage in the right sequence and ensure to maintain the standards. Consistency in the delivery of the given order.
Jan. 2003 - Jan. 2004 Supervisor
San Francisco Coffee / Coffee Partners, Inc.
Position Summary: Operations shift in-charge and other administrative performing tasks like Human Resources and Inventory.
May 2002 - Dec. 2002 Operations Barista
Knowledgeable in the coffee beverage, skillfully trained in using the espresso machine, cashiering, and customer service.
I studied and received a Diploma with a degree in BS Hotel and Restaurant Administration from June 1997-March 2002.
June 1996 - 1997 Bachelor of Science in Accountancy Far Eastern University, Quezon Boulevard, Manila
1992 - 1996 Sta. Catalina College High School Diploma