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bachir yaacoub, Call Center Supervisor & Technical Advisor

bachir yaacoub

Call Center Supervisor & Technical Advisor·Sigma ME SAL

Lebanon

Diploma, Project managment

Work experience

Total years of experience: 22 years, 7 months

Call Center Supervisor & Technical Advisor

April 2019 - Present

Sigma ME SAL

Beirut, Lebanon

April 2019 - Present

• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching.
• Providing technical expertise, and coordinating technicians activities.
• Provide over-the-counter customer support for car diagnosis, as well as break/fix services in a back of house shop environment.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Call Center Supervisor & Car Service Advisor

January 2019 - Present

Dagher Hayeck Group

Beirut, Lebanon

January 2019 - Present

• Coordinated car service advisory tasks with technical teams, improving service efficiency.
Company industry:
Automotive Dealership & Distributor

Customer Relationship Manager

January 2014 - January 2018

Baladi Freres SAL

Beirut, Lebanon

January 2014 - January 2018

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Processing orders.
• Checking that stock levels are consistent.
• Ordering new products if needed.
• Update computer systems with fresh information about available inventory in order to optimize business efficiency overall.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Customer Relationship Manager & Stock Controller

January 2014 - January 2018

Baladi Freres SAL

Beirut, Lebanon

January 2014 - January 2018

• Built and maintained strong client relationships, increasing customer retention.
Company industry:
Installation & Technical Services

Piling Superintendent & Safety Officer

January 2012 - January 2014

Saudi Foundation CO.

Dammam, Saudi Arabia

January 2012 - January 2014

• Setting up the pile location.
• Installation of temporary guide casing.
• Drilling of the pile borehole.
• Recycling of Bentonite and checking.
• Reinforcement cages installation.
• Concreting.
• Removal of temporary guide casing.
Safety Officer
• Review existing policies and measures.
• Organize OHS training.
• Inspect premises and work activities.
• Investigate incidents.
• Prepare reports on occurrences.
Company industry:
Construction & Building
Job role:
Construction and Building

Piling Superintendent & Safety Officer

January 2012 - January 2014

Saudi Foundation Co.

Dammam, Saudi Arabia

January 2012 - January 2014

• Directed piling operations on major construction sites, ensuring compliance with project
timelines.
Company industry:
Project & Construction Planning

Sales Executive & Technical Support

January 2010 - January 2012

Technovision SAL

Beirut, Lebanon

January 2010 - January 2012

• Builds business by identifying and selling prospects.
• Maintaining relationships with clients.
• Researching and analyzing sales options.
• Installs, modifies, and makes minor repairs to GPS Tracking systems.
• Assist customers during software releases, including answering questions and general systems support.
• Coordinate with other Support Specialists to assist with calls and take over when dealing with a challenging customer.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Support Services

Sales Executive & Logistics Operations

January 2010 - January 2012

Technovision SAL

Sed Al Bouchrieh, Lebanon

January 2010 - January 2012

• Coordinated logistics operations, ensuring timely delivery and cost efficiency.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Showroom & Garage manager

January 2008 - January 2010

X-treme ATV

Beirut, Lebanon

January 2008 - January 2010

• Handle customer sales and purchase requests.
• Maintain and manage inventory.
• Supervise a team of sales specialists and support staff..
• Checks completed work for compliance.
• Maintains records of repair work to detect recurrent faults.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Piling Superintendent & Safety Officer

January 2005 - January 2008

Dutch Foundation CO.

Dubai, United Arab Emirates

January 2005 - January 2008

• Setting up the pile location.
• Installation of temporary guide casing.
• Drilling of the pile borehole.
• Recycling of Bentonite and checking.
• Reinforcement cages installation.
• Concreting.
• Removal of temporary guide casing.
Safety Officer
• Review existing policies and measures.
• Organize OHS training.
• Inspect premises and work activities.
• Investigate incidents.
• Prepare reports on occurrences.
Company industry:
Construction & Building
Job role:
Construction and Building

Piling Superintendent & Safety Officer

January 2005 - January 2008

Dutch Foundation Co.

Dubai, United Arab Emirates

January 2005 - January 2008

• Conducted safety inspections and training sessions, reducing workplace hazards.
Company industry:
Civil Engineering

General Forman

January 2002 - January 2004

YGY Contracting

Beirut, Lebanon

January 2002 - January 2004

• Oversee the day-to-day operations of a construction site
• Place equipment material orders.
Company industry:
Construction & Building
Job role:
Construction and Building

Education

IBMI

December 2022

December 2022

Diploma, Project managment

Germany

View attachment

eurolink

November 2006

November 2006

Diploma, safety officer

United Arab Emirates

general construction safety officer conduct all construction sites safety

Dhour al Shweir Official School

January 2004

January 2004

Bachelor's degree, Secondary Education

Lebanon

Skills

Technician
Expert
Technician
Expert
Cars
Expert
Cars
Expert
Piling
Expert
Piling
Expert
Site Supervision
Expert
Site Supervision
Expert
Construction Safety
Expert
Construction Safety
Expert
REINFORCEMENT
Expert
REINFORCEMENT
Expert
INSTALLATION
Expert
INSTALLATION
Expert
BENTONITE
Expert
BENTONITE
Expert
DRILLING
Expert
DRILLING
Expert
RECYCLING
Expert
RECYCLING
Expert
SALES
Expert
SALES
Expert
CONSTRUCTIVE FEEDBACK
Expert
CONSTRUCTIVE FEEDBACK
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DILUTION OF PRECISION (GPS)
Expert
DILUTION OF PRECISION (GPS)
Expert
OPERATIONS
Expert
OPERATIONS
Expert
teamwork
Expert
teamwork
Expert
Inspection
Expert
Inspection
Expert
Health
Intermediate
Health
Intermediate
HSE
Expert
HSE
Expert
Training
Expert
Training
Expert
management
Expert
management
Expert
multitasking
Expert
multitasking
Expert
work under pressure
Expert
work under pressure
Expert
Project Management
Intermediate
Project Management
Intermediate
Site Supervision
Expert
Site Supervision
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Materials
Expert
Materials
Expert
Safety
Expert
Safety
Expert
Safety Audits
Intermediate
Safety Audits
Intermediate
Fire Safety
Expert
Fire Safety
Expert
Risk Assessment
Expert
Risk Assessment
Expert
Risk
Expert
Risk
Expert
Site Inspection
Expert
Site Inspection
Expert
Cashiering
Intermediate
Cashiering
Intermediate
Call Center
Expert
Call Center
Expert
Data Entry
Expert
Data Entry
Expert
Administration
Intermediate
Administration
Intermediate
Site Surveys
Expert
Site Surveys
Expert
Store Management
Expert
Store Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Risk Management
Expert
Risk Management
Expert
AUTOMOTIVE SERVICES
Intermediate
AUTOMOTIVE SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
Technician
Expert
Technician
Expert
Cars
Expert
Cars
Expert
Piling
Expert
Piling
Expert
Construction Safety
Expert
Construction Safety
Expert

Languages

French

Intermediate

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Construction Safety Officer
Project Management

Hobbies and interests

basketball
billiards
cars