Branch Manager
ARAB NATIONAL BANK
مجموع سنوات الخبرة :22 years, 4 أشهر
- Ensure budget achievement on monthly/quarterly/annually basis while evaluating revenue and spreads in order to reach continued profitability.
- Determine financial needs of client and provide them with most appropriate core banking solutions as well as cross selling products.
- Maintain existing relationships and continually obtaining clients requirements to provide them with most appropriate services and solutions.
- Establish the performance goals, allocate resources.
- Responsible for all sales, services and operations at the level of the branch
- Promotion and marketing of all bank products and services to customers
- Enhance the branch portfolio and take responsibility for the achievement of the objectives of the section and commitment to the dates of completion.
- Regulate and monitor the daily activities of the branch and follow-up of bad debts and control overdraft and credit limit.
- Participate in various meeting, conference pertaining to business development, including participation in bank meeting.
-Direct and participating in growth business expansion activities to support overall business objective and plans.
-Direct company operation to meet budget and other qualitative.
- Responsible for affluent customer portfolio
- Marketing and sale of banking products and services for affluent customer
- Maintain an average balances in current accounts and deposits according to the agreement with the head of affluent.
- Monitor account balances movement and analysis of the causes of high and low for the portfolio balances.
- Attract affluent customers and work on the promotion of the advancement of the levels of loyalty and satisfaction.
- Product development and innovation with respect to customer portfolio.
- Review daily and monthly reports and analysis
* Maintaining the continuity of employment and termination of related problems.
* Assist the department manager in developing and implementing the departmental objectives and strategies
* Assist the team in achieving periodic revenue and quality measurement targets
* Meet / exceed periodic sales targets as set by Manager
* Ability to travel domestically in all regions.
* Keep abreast of market conditions with regard to new products, pricing, and their associated delivery channels.
* Ensure that customers receive quality service at all times.
* Develop periodic sales MIS and timely submit to Senior Management.
* Promptly and on timely basis, provide requested reports to senior management.
* Insure and supervise the function of maintaining sufficient supply of marketing material including the agreement .
* Follow-up the daily reports and to terminate any outstanding.
* Follow-up the daily employee productivity.
* Solve the problems faced by staff and to develop solutions and monitor their performance.
- Moved from Arab National Bank and became a member of ANB Invest
- Management responsibility of Investment Centre
- Maintaining the continuity of employment and termination of related problems
- Solving the problems of customers and termination of the required form
- Full conducted the dealer function
- Own the function of generating basic & Business leads from the investment center and allocated ANB retail branch’s
- Master the CRM system, with full usage of its facilities
- Communicate effectively and daily with allocated branch managers and relationship managers
- Insure and supervise the function of maintaining sufficient supply of marketing material including the agreement
- Promptly and on timely basis, provide requested reports to senior management
- Supervisory and leadership
- VIP service center
- Saudi shares brokers responsibilities
- Phone executing orders for VIP client
- Handling all the VIP client problems and resolve it
- Assist with any trading transactions and inquiries
- Implemented training course for new recruits — speeding profitability.
- High Executing orders around 500 orders per day
- High number of call around 400 call answered per day
- Call duration 25 seconds per order
- Computer Tracking & Troubleshooting IT in the investment unit
- Processing all credit file facilities and analyze the client requirement
- High trading value
- Supervisory skills
The Retail Banking Professional Foundation Certificate (RBPFC) is an examination required by the Saudi Arabian Monetary Agency (SAMA Consumer Protection Department). It is mandatory for all bank employees in the Retail Banking sector The objective of the certificate is to ensure that all retail banking personnel in the Saudi banks have the minimum knowledge of banking products, services and rules and regulations pertaining to their relationship with consumers
- Secondary School Diploma, Natural Science Hamzah Bin Abdul Mutaleb - Has a certificate of Microsoft Support Specialist Diploma in Computer Science (MSS) . Network Specialist N.H Institution - Has a certificate of Microsoft Certified Professional (MCP) N.H Institution - International English Language (IELTS) 6.0-6.5 C1 Score 93 Oxford English System AOU COURSES / CERTIFICATES - Coaching Skills For Peak Performance American Consulting Experts 25-26-27 September 2018 - Operational Risk Management Workshop ANB - Combating Fraud & Managing its Risks ANB - The Leading and Managing Roles of Managers Altawail - Service Excellence Altawail - Management for new or prospective managers Altawail - Mandates of Consumer Finance ANB, Jeddah - Customer Relations Management Al-Tawail Consulting - Retail Insurance ANB,Jeddah - High Risk A/C and Unclaimed A/C Rules and Regulation Awarness ANB,Jeddah - Code of Ethical Behavior/Conduct ANB,Jeddah - Information Security Awareness CBT Course ANB,Jeddah - Combating Financial Fraud & Managing Its Risks ANB,Jeddah - Consumer Protection Codes ANB,2013 - Information Security Awareness CBT Course ANB - Combating AML and CTF ANB,Jeddah - Effective Supervisory Skill (AMT) Management Consulting and Training, Riyadh 07-11 June 2012 - Cross-Selling Skills Through Service ANB, Jeddah 2-3 June 2010 - CFOS3 Train the Trainers ANB, Riyadh 7 June - 8 June - Product knowledge Training ANB, Jeddah - Principles of Shariah – Compliant Banking ANB, Jeddah 26 – 28 May - CME-1 (General Securities Qualification) preparation course ANP Invest, Riyadh 15–24 July - MCR (Market Conduct Regulation) ANB Invest, Jeddah - BIC ( Basic Investment Certificate) - Sama, Riyadh - TC ( Tadawul Certificate ) Sama, Riyadh - Excellent Service Skills BSF - Time Management - BSF, Riyadh - Money Laundry - BSF - Forgery & Emplacement Certificate - BSF - Five Years Service award - BSF - Direct English Course - Horizons Institution. - British Council Certificate IM2S1 Regular Public Course - British.C - Mastering Microsoft Visual Basic5 Fundamentals - Horizons Institution - Administering Microsoft Windows NT 4 - Horizons Institution - Internetworking Microsoft TCP/IP - Horizons Institution - Supporting Microsoft Windows NT Core Tech. - Horizons Institutioni