بدر فهد

Helpdesk Manager At American Express في American Express Saudi Arabia

• المملكة العربية السعودية - الرياض
• أشغل هذه الوظيفة منذ مارس 2016

IT Help Desk Supervisor في American Express

• المملكة العربية السعودية - الرياض
• مايو 2010 إلى أبريل 2014

• Provide 1st. line diagnosis of incidents and service requests and implement solutions.
• Prompt escalation of incidents to 2nd. line support.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution and update knowledge base with new identified fixes.
• Performing preventative maintenance, including checking and housekeeping of workstations, printers and peripherals.
• Ensure the ongoing operational efficiency of all aspects of the IT systems.
• Install and configure enterprise hardware and software solutions.
• Maintain network and PC operating systems, and to support server and client PC software.
• Assist and encourage the development of other members of the IT Team in terms of technical skills transfer.