Customer Service supervisor
Nasser Sports Center
مجموع سنوات الخبرة :11 years, 4 أشهر
closely with the Customer service manager to implement new IVR for the company system to be more customer focused.
Train new staff on how the ticketing system is used for dealing with new and current repair requests.
Attended course: Problem solving at AUC.
Presentation made on how to deal with customers over the phone.
Experience:
Follow up customer requests for maintenance & home deliveries.
Giving service to the customer, help & solve customer complaints.
Taking feedback, suggestions & compliments to staff from customers
Old cases data clearing.
Monthly report from the ticketing system to the manager.
Data surveying for the home deliveries & the maintenance.
Attend to customers who have complaints directly at head office face to face.
Selling, changing, solving problems with customer tickets.
Cash handling & dealing with customer at the ticket desk face to face.
Check-in counter: solve ticket issues, Reservation issues, Correct names on tickets, receive amount due from customers.
Team leader Head Office: Evaluate staff quality in customer service. Follow up call center agents performance. Resolve customer complaints. Daily sales report escalated to the sales manager. Assign tasks, duties & follow up the team. Motivate staff & accomplish department goals. Assist & supervise the team to achieve sales & retention targets.
Analyze & prepare marketing strategies.
Sales executive for car shades in residential areas & businesses.
Attend to customers after phone call and meeting point.
Measure the area(s) requested for the customer.
Provide details to our engineers for implementation.
Prepare quotation from different vendors.
Preparing supply after quotation agreement.