Head Of IT
AJIL FINANCIAL SERVICES COMPANY
Total years of experience :17 years, 10 Months
• Spearheaded AJIL’s IT Infrastructure and Systems to provide necessary leverage to the business to ensure continued delivery of dependable services and growth of new opportunities
• Leading Cyber Security Department as acting CISO, monitoring all Cyber Security aspects and compliance with SAMA cyber security framework
• Met financial objectives by forecasting requirements, preparing an IT annual budget, scheduling expenditures, analyzing variances and initiating corrective actions to work within assigned budgets
• Provided technical guidance to the IT Team, for ensuring that Ajil’s IT systems perform optimally in support of organization’s goals.
• Accomplished Information Technology Staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Directed technological research by studying organization goals, strategies, practices, and user projects. Ensured organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing IT
• Successfully completed projects by coordinating resources and timetables with user departments and data center. Prepared and submitted activity and specialist reports for management by the required deadlines to keep a track of project progress
• Preserved assets by implementing Disaster Recovery and Back-Up Procedures, Information Security and Control Structures. Planned and tested responses to different kinds of failures to ensure readiness in the event of any
• Managed the Oracle Functional, Technical, Network and Operations Teams to ensure that systems perform optimally at all times. Verified application results by conducting system audits of new technologies implemented
• Selected vendors, negotiated contracts and followed-up on service delivery and related purchases
• Developed, implement, maintain, control and evaluate IT systems, procedures, software, hardware and infrastructure
• Managed Ajil’s Ticketing System ensuring that requests are handled efficiently and customer care levels are maintained
• Pivotal in building and maintaining New Server Rooms in accordance with current and future business requirements
• Spearheaded IT Infrastructure Development, focusing on the ‘big picture’ and how all technical pieces fit together in terms of both the breadth and depth of the Infrastructure Services and its evolution within a complete Enterprise Architecture
• Facilitated smooth functioning of all IT Applications, Systems, Network, Servers/ Routers, ensuring business continuity
• Administered day-to-day tasks, oversaw a multitude of projects related to the Help Desk including System Hardware/Software Inventory, Region-Wide Software Updates, Configuration of New Computers and other similar tasks
• Coordinated with Operators and Users to perform troubleshooting in case of any abnormality of System failure
• Arranged the maintenance schedule and prepared reliability report for Management
• Interacted with Manager - Operations for his queries and kept him updated about the operational problems in all locations
• Liaised with System Operators and Backup Operators to resolve any operational problem
• Facilitated Research Work, successfully met technical challenges and found solutions to meet customer needs.
• Effectively communicated with customers, took necessary steps to ensure customer satisfaction at all levels of the services.
M.Sc. - Cyber Security University of Hertfordshire - UK
B.S.E.I. Engineering Informatics - AMA International University - Bahrain
Diploma in Computer Technology College of Technology - KSA
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