Bader Jammoul

• Promoted travel packages and exceeded monthly sales targets by 20% .
• Advised clients on suitable packages, driving a 25% increase in conversions.
• Managed the full sales cycle from inquiry to booking confirmation.
• Built strong client relationships, resulting in 15% repeat business growth.
• Prepared competitive quotations using market and supplier rate analysis.
• Used CRM and reservation systems to track leads and manage bookings efficiently.
• Coordinated with suppliers to secure best rates and improve profit margins.
• Provided after-sales support, achieving a 95% customer satisfaction rate.
• Executed sales campaigns to boost seasonal bookings and brand visibility.
• Represented the agency at travel fairs and events to generate new leads.

• Ensured customer comfort, safety, and satisfaction throughout domestic tours.
• Communicated clearly with clients, suppliers, and team members to ensure smooth operations.
• Maintained composure and leadership during challenging situations.

• Issued domestic and international flight tickets through Amadeus, ensuring accuracy and full IATA
compliance across all bookings.
• Managed reservations, reissues, refunds, and itinerary changes with a 99% accuracy rate, minimizing errors
and financial discrepancies.
• Delivered personalized travel guidance on flight options, visa rules, and insurance, contributing to a 20%
increase in returning clients.
• Maintained well-organized booking records, fare calculations, cancellations, and documentation to support
smooth daily workflow.
• Coordinated with airlines and travel partners to resolve ticketing and schedule issues, improving service
turnaround time by 15% .
• Exceeded monthly sales and service KPIs and earned recognition for consistently delivering high customer
satisfaction.

• Delivered high-standard customer service to international clients from diverse cultural backgrounds.
• Handled customer inquiries, complaints, and special requests professionally and efficiently.
• Worked in a fast-paced, target-driven environment while maintaining service quality.