Regional Internal Audit Manager
Samsung Electronics Levant
Total des années d'expérience :13 years, 10 Mois
- Risk Assessment Engagement & follow up at a leading telecommunication company in Riyadh for the following areas: Fixed assets Payroll Procurement & Disbursements Budgeting Sites Health & Safety - Finance Department Policies & Procedures Compliance Engagement at a large governmental company in Riyadh. - Development of Key Performance Indicators (KPIs) for the Finance Department at a large governmental company in Riyadh.
• Provide reasonable assurance over risk management, control, and governance systems to ensure that they are functioning as intended in order to enable the organization to meet its objectives and long-term goals.
• Evaluate the adequacy and effectiveness of internal controls and policies.
• Identify areas of potential efficiency improvements.
• Conduct financial, operational and support functions audits for stations in different locations within Aramex network.
- Financial audits include: Invoicing (Billing), Accounts Receivable and Collection, Accounts Payable and Disbursements, Fixed Assets, Payroll, Financial Statements Closing Procedures (Other Debit and Credit Accounts).
- Operational audits include: Domestic and International Express Courier Services, Freight (Cargo) shipping, Supply Chain, Logistics and Warehouse Management.
- Support Functions audits include: Calling Center, Customer Service, Customer Management Teams (Sales), Human Resources, Health & Safety and Physical Security.
(Conducted audits from 2011 - 2015 in: Saudi Arabia (Jeddah, Riyadh and Dammam), Bahrain, Kuwait, UAE (Dubai and Abu Dhabi), Amman, Cairo, Tunis, Accra, Amsterdam, Manchester, London, Dublin, South Africa (Durban and Johannesburg), New Delhi and Tehran).
• Led financial audits for stations within Aramex network.
(Led internal audit jobs during 2014 & 2015 in: (Casablanca, Algiers, Shanghai, Kuala Lumpur, Kampala, Muscat, Khartoum, Doha, Beirut and Paris).
• Led audit kickoff / closing meetings during which the audit purpose, processes and results are discussed with station management.
• Develop detailed audit programs prior to each scheduled audit.
• Review working papers of internal auditors assigned to the job.
• Review key findings and issues of internal auditors during the internal audit visit.
• Draft and Issue written audit reports that are escalated to the audit committee.
• Develop and monitor individual and team Key Performance Indicators (KPIs) of internal audit department.
• Assist the Head of Internal Audit and Internal Audit Managers in preparing the Internal Audit Plan.
• Conduct audits for several business fields for stations in different locations within the Aramex network.
• Perform specific audit procedures, prepare working papers, and document key findings and issues.
• Evaluate the adequacy and effectiveness of internal controls and policies.
• Prepare process maps and documentation.
• Prepare annual risk registers.
• Draft audit reports for review by the senior auditors and senior managers.
• Performed check-in / out procedures.
• Assisted front office manager in assigning rooms to guests based on reservation types.
• Guest relation services (guests complaints, preferences and value added services)
• Analysis of Guest Satisfaction Survey (GSS) and communicate the results to Front Office Manager.
Thesis Topic: Determinants of customer's e-satisfaction and e-loyalty in the e-banking sector: A Jordan case.