Badii Khannoussi

• Guest Relations & Reception: Welcome local and international guests, delivering exceptional service and
ensuring a high-end hospitality experience.
• Service Supervision: Coordinate, oversee, and optimize the dining room layout and table setup before
every shift.
• Front & Back of House Liaison: Maintain fluid communication channels between the floor staff and the
kitchen to ensure speed, accuracy, and superior food quality.
• Conflict Resolution & Customer Loyalty: Address and handle customer complaints with exceptional
calmness, professionalism, and diplomacy to safeguard the hotels brand image.

• Operations Management: Supervised daily restaurant operations, including strict cash handling, cash
register opening/closing, financial flow Team

Luxury Consultation & Sales: Delivered high-end tailored consulting services to cultivate relationships with
demanding and premium clients.
Product Expert & Valuation: Promoted and verified technical specifications of fine luxury goods (gold purity,
silver grading, and gemstone certification).
Custom Order Management: Handled administrative tracking for bespoke orders, complex jewelry repairs,
engravings, and custom-designed products.
Dispute Mediation: Resolved retail disputes efficiently and drafted commercial solutions to guarantee
outstanding after-sales service.

Luxury Consultation & Sales: Delivered high-end tailored consulting services to cultivate relationships with
demanding and premium clients.
Product Expert & Valuation: Promoted and verified technical specifications of fine luxury goods (gold purity,
silver grading, and gemstone certification).
Custom Order Management: Handled administrative tracking for bespoke orders, complex jewelry repairs,
engravings, and custom-designed products.
Dispute Mediation: Resolved retail disputes efficiently and drafted commercial solutions to guarantee
outstanding after-sales service.

• Dining Area Management: Welcomed high volumes of guests, managed seating arrangements, presented
menus, and cross-sold daily chef selections.
• Workflow Optimization: Maintained a continuous communication bridge between waiters and the kitchen
team to keep service pace flawless.
• Diplomatic Arbitration: Handled floor incidents and customer meal returns immediately, turning negative
situations into positive guest experiences.

• - Client Relationship Management: Drafted official legal correspondences, comprehensive legal briefs, and
provided routine case updates.
• Analysis & Compliance: Performed exhaustive legal research, monitored regulatory updates, and
compiled trial case files for senior attorneys.
• Judicial Assistance: Actively assisted legal teams during formal court hearings across various jurisdictions.
• Administrative Operations: Managed the rigorous classification, filing, and secure archiving of high-level
confidential files.