Operation Manager - Medical Centers Division
YIACO Healthcare
Total years of experience :19 years, 8 Months
• Work processes re-engineering
• Business operations reorganizing
• Day-to-day operations & practices
• Organizational restructuring
• Expansion & Development plans
• Business strategy & Planning
• Business establishment from scratch.
• Business planning
• Sales, Regulatory affairs, & Logistics Operations.
- Restructuring : Business plan, work force, & polices and procedures.
- Re-engineering : Sales processes, marketing plan, warehousing, & logistics.
- Business Development : Strategy, Negotiations & communications ( Internal & External ), portfolio revision, & CRM ( B2B & B2C ).
- Staff Development : Business skills ( training & coaching ) and organizational behavior skills.
- P&L Management : Planning, budgeting, forecasting, pricing, storage, Revenues, & cash flow.
- Regulatory Affairs & Registration: Files' revision & accomplishment.
Mar 2013 - Present Managing Director MarSyr Healthcare (Morocco)
Responsible for a new business start-up including defining and developing the overall business strategy, conducting market research and following up various action plans.
• Accountable for all strategic planning, budgeting, forecasting, pricing, B2B operations, wholesale and retail.
• Responsible for a wide-ranging remit including quality and best practice assurance, P and P creation and implementation, work process re-engineering, manpower assessment, development, and restructuring.
• Anticipated potential negative and positive impacts on the business and adapted strategy accordingly.
• Worked closely with the HR team to drive staff development and training.
• Oversaw various events, working closely with the marketing department.
• Built and maintained relationships with KOLs and MOH officials.
• Significantly and successfully re-engineered the work processes including restructuring the workforce.
• Organised and oversaw warehousing and supply chain management, which led to perfect client satisfaction.
• Succeeded in cost cutting in sales and operations aligned with remarkable increase in sales revenues and in gross and net profits.
• Decreased staff turnover significantly and created a healthy work environment.
• Played an integral role in acquiring a major stack of SAFWAN Healthcare Company
• Given a wide-ranging remit, which included portfolio development, acquisitions and new agencies.
• Accountable for all business projects including for establishing a chain of pharmacies, implementing market studies, surveys, gathering statistics and monitoring trends.
• Oversaw all budgeting, forecasting, and planning for all business start-ups and studies in the MENA region.
• Completed the INAYA German Hospital project as a committee member for planning, equipping and staffing.
• Established one of the most potentially competitive pharmacies in Kuwait.
• Successfully contributed to improving the employee quality, providing full induction and sales training for new employees, which helped the company to improve its sales revenue.
• Accountable for the restructuring of the retail business and for the development of the DELTAMED chain pharmacy.
• Implemented wholesale restructuring, development and re-engineering.
• Assessed the business portfolio and made a number of recommendations.
• Responsible for all budgeting, forecasting and business planning.
• Implemented all company policies and procedures in co-ordination with the HR department.
• Organised conferences, events, and activities for physicians, pharmacists, and other medical staff.
• Built and maintained positive business relationships with KOLs and MOH officials.
• Initiated several workshops for colleagues on business, sales, personal development and interpersonal skills.
• Accountable for all operational elements of the Safwan pharmacy chain including operations, procurement, pricing, sales, marketing, budgeting and forecasting.
• Analysed profit and loss, studies, surveys, marketing and merchandising.
• Oversaw branding, expansion plans and the division's P&P, including creating a code of ethics booklet.
• Managed all people development, workforce training, coaching, educational and social activities and appraisals.
• Acted as an integral member of the company's business development team.
EARLIER CAREER
MBA American University of London / Kuwait
1986 - 1991 BSc of Pharmacy Damascus University