Service Delivery Manager
Cognizant Technology Solutions
Total years of experience :19 years, 8 Months
Managing Teams, Client Reporting
Managing Teams, Ensuring Quality
Target Achieving
• Analyzing and processing the submitted claim.
• Help the team members to acquire the subject knowledge by performing the role of Subject matter expertise
• Auditing the claims by performing the role of an Auditor of newly recruited team members as per the Quality Parameter fixed by the Client.
• Regularly meeting the assigned target set by the client with 100% quality.
• Escalating the various issues of the client in an orderly and timely manner.
A Master degree in Computer Applications
A Bachelor degree in Computer Science