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Neslyn  Baguio, Customer Service Representative

Neslyn Baguio

Customer Service Representative·Tech Mahindra

Philippines

Diploma, Office Information Management

Work experience

Total years of experience: 12 years, 3 months

Customer Service Representative

March 2021 - Present

Tech Mahindra

Cebu City, Philippines

March 2021 - Present

Custom Clearance Advisor
Auditor

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Representative

October 2020 - December 2020

Wipro Limited - Philippines

Cebu City, Philippines

October 2020 - December 2020

Customer Service
Retail Account
Best Buy Account

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Representative

August 2020 - October 2020

Concentrix - Philippines

Cebu City, Philippines

August 2020 - October 2020

Customer Support
Technical Account
Line of Business Comcast

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Admin

January 2014 - March 2019

Cebu JIC Language Center Inc

Philippines

January 2014 - March 2019

Timekeeping, recording and filing of daily expenses
-Government Mandated Benefits reports and remittances
-Liason Officer (processed visa extension & special study permit of our foreign students)
-Do Bank transactions (Withdrawal Encashment & USD to PHP account transfer)
-Assist Korean Managers and General Manager
-Prepares daily and monthly reports to be submitted in head quarter Korea

Company industry:
Administration Support Services
Job role:
Administration

Encoder

May 2012 - August 2013

Gaisano Capital Tis

May 2012 - August 2013

Prepares Purchase Order for all suppliers
-Calculate mark - ups for the new products to be display inside the Supermarket
-Prepares monthly reports to be submitted in Corporate Office
-Assist Buyers of food and non-food
RECOGNITION
-Best employee of the year (Cebu JIC Language Center Inc)

Job role:
Administration

Education

Datamex Institute of Computer

March 2012

March 2012

Diploma, Office Information Management

Philippines

courses: Technology College Graduate (Associate Degree) Office Information Management

Skills

BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
GOVERNMENT
Expert
GOVERNMENT
Expert
PHP
Expert
PHP
Expert
RECORDING
Expert
RECORDING
Expert
MARK
Expert
MARK
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
ACCOUNTS PAYABLE
Beginner
ACCOUNTS PAYABLE
Beginner
CASH FLOW
Beginner
CASH FLOW
Beginner

Languages

Japanese
Expert
Korean
Expert