IT Consultant
UNESCO
Total des années d'expérience :10 years, 10 Mois
-Responsible for carrying out the feasibility study for the
establishment of an Education Intranet and the
interconnection of the Ministry's headquarters with its
central and decentralized
-Study of the existing;
-Architecture of the future system taking into account the
existing system;
-Designation and technical characteristics of the hardware
and software to be acquired;
-An estimate of the proposed scenario;
-Description of the procedure to follow for setting up the
system;
-The TORs for the recruitment of a service provider
responsible for setting up the interconnection.
• Ticket management system with OTRS, PPM, JIRA.
• IT asset management.
• Mentoring Junior Technician
• Overall responsibility for the IT service desk, ensuring that all request for IT support are actioned in accordance with service desk procedures and priorities.
• Accountable and responsible for delivering day to day IT support to all users, and addressing ongoing or reoccurring issues impacting the service.
• Responsible for developing, embedding and managing the methods of working practices within the IT Support Team, including proactive IT support to end users to ensure that a high quality, professional IT service is provided to the college community.
• Work collaboratively with the Director of Resources to ensure the IT support service meets the needs of its users and contribute to the future development of the service and the college’s IT strategy.
• Responsible for the maintenance and management of an up to date assets register enabling the tracking of all ICT assets.
• Responsible for the maintenance of up to date documentation of all relevant IT and AV systems and hardware, including the maintenance contracts and warranties.
• Maintaining documentation on IT Hardware, software and audio-visual equipment including digital and printed format, ensuring the user guides and knowledgebase articles are available to users.
• Provide support for college events, internal and external where IT support is required, including setting up and testing of equipment.
• Providing training to all users of the college’s IT systems and services.
• Supporting and maintaining all college-owned user technology including desktops, laptops, printers, software and mobile devices.
• Maintain general tidiness of the workplace in the interests of health and safety.
• Acting as an escalation role for the IT support technicians and work with the college’s ICT contractor and the Director of Resources where required
• Support, troubleshooting and advice to End users.
• IT asset management
• Installation of VOIP Telephony, PABX
• User Account Creation and Management and User Permission Management
• Mentoring Junior Technician
-Support, troubleshooting and advice to End users.
-IT asset management
Cisco Certified Network Associate
Microsoft Certified System Engineer 2003
Baccalaureate