Senior Support engineer
SSSIT
Total years of experience :4 years, 3 Months
• 1 June 2012 - present: SSSIT - Senior Support engineer
Project Name: SADAD Support Enrollment Project
A4SADAD®: The e-Billing and Bank Payments System
KEY SKILLS
• End-User Training
• Analytical and methodical approach to problem solving
• Proactive. Ability to identify opportunities and develop new ideas that will lead to improvements. Ability to adapt/change behaviour or plans to better achieve the target/objective.
• Ability to analyse a complex problem and identify potential solutions by exploring and analysing diverse alternatives, including, where applicable, risks and potential business impact. Ability to make the right decisions based on the necessary information and to take measures accordingly.
• Good written and verbal communications
• Confident, self-motivated and able to work under pressure with a minimum of supervision
• Able to establish a team-spirited environment through a Positive and proactive teamwork style.
• Transact-SQL Data Base.
• HTML, CSS and JavaScript.& ASP.Net
• networking knowledge
• hardware knowledge
Personal skills
• Ability to prioritize workload and handle multiple tasks.
• Ability to use creative thinking on the job, including problem solving.
• Solid team skills.
• Consistent initiative, organization, and flexibility.
• Use of negotiation and influence skills to achieve project objectives.
• Proven ability to establish, lead and maintain strong working relationships with team.
• Ability to writing reports and researches
• Proven ability to establish, lead and maintain strong working relationships with team.
• 23 May 2010 - 1 June 2012: Estarta Solutions - Support engineer
Project Name: SADAD Support Enrollment Project
A4SADAD®: The e-Billing and Bank Payments System
A4SADAD is a customizable product that can provide Saudi Banks and billers with all the functionalities offered by SADAD.
SADAD is the new Electronic Bill Presentment and Payment (EBPP) service in the Kingdom of Saudi Arabia. Being created under the sponsorship and control of the Saudi Arabian Monetary Agency (SAMA), SADAD will consolidate aggregated/summary bill data from all registered Billers in the kingdom, allow customers to connect and query for up-to-date bill information and make online payments against these bills through the standard banking delivery channels.
YARMOUK UNIVERSITY, Irbid-JORDAN B.Sc. Computer Science, February 2010