bahaa ayoub

•Active directory operation
•End user support (windows, printers and outlook)
•Tasks & permission on file & print servers)
•Deployment and management of IT systems infrastructure. Successfully implemented multiple IT projects by providing the technology knowledge and vision to support the organization business objectives, evaluate and recommend best fit technologies for business processes.
•Handling and Administering Enterprise Backup system (Symantec Exec) with repect to the design and Backup procedures and policies.
•Implementing Symantec End Point protection anti virus and device control.
•Full life cycle as team leader for implementing Service Desk tool (CA Service Desk Manager). .
•Performed in depth research on new technologies, managed employee selection, development, and evaluation
•Technologies deployed (Exchange 2007 and 2010. Windows xp, Win 7, Windows server 2003 R2, Windows server 2008 R2, Virtualization by VMware ESX 4, Implementing and deploying SharePoint 2007 Farm including customization, .
•Provide trainings and orientations for business staff in Abu Dhabi Investment Council on SharePoint application and Intranet solution.
System & Network: Windows Server 2008/2003/2000, Active Directory 2008/ 2003/ 2000, MS EXCHANGE Server 2003/ 2007, MS ISA server, WSUS Server, SCOM, Symantec Exec 12, Symantec End Point Protection, MOSS 2007, SQL Server, DNS, DHCP, IIS 6.0, IIS 7, Terminal Server, Management software, File and Print servers.

-First line Support (Windows, Printers, Network and applications)
-Managing Service Desk team (Tasks, Responsibilities and Attendances).
-Performing Daily, Weekly and monthly reports for high management
-Coordinating with all IT section to ensure the problem is solved
-Visiting Branches and Departments to check their problems and enhance IT image
-Preparing Training and Conferences for IT service Desks Staff
-Handle biweekly meetings for IT serves Desk and Support staff to review pending problems
-Familiar with remote access software’s (SMS & DameWare)
-Managing and giving training courses for IT staff and bank staff
-Performing some tasks on Active Directory (creating users, Emails, groups, storage, Limitations…)
-Following up with vendors.

Desktops and Network support.
Configure IP’s and Domain for the users and printers.
Configure Print Server and Fax Server.
Install and configure IIS, Terminal Server and FTP for servers.
Batching the Network cables from the Core switch to the distributed points.
Configure VPN and D-Link switches.
Deep knowledge in solving Desktop problems (Dell, IBM, Fujitsu Siemens, Compaq and HP)
Using Active Directory, DHCP, Exchange and Backup.
Imaging Pcs (Ghost & Acronis).
Managing hardware/software installation. Requirements
Configure Symantec Antivirus (Server & clients).
System Administrator on CA Helpdesk system
Contact vendor for any Hardware faulty.

-Designed and implemented a LAN for Abu Dhabi Campus
Job included:


•Patching & Cabling
•Installation, Implementing & Administering Resources, Managing & Troubleshooting Hardware Devices, Monitoring & Optimization of System Performance & Reliability, Network Protocols & Services.
• Installing, Configuring & Troubleshooting Active Directory,
•Configured mail settings for the intranet, and performed any addition technical aspects required for the network.
•Taking daily Backup.

-Installs and configured videoconference equipment Such as Camera, Projector and laptops.
-First line support (software, Hardware and printers)
-Using Ghost Software (Hard to Hard, Drive to Drive Image to Image)
-ICDL Trainer