Independent ERP/CRM Consultant and Project Manager
Private
Total des années d'expérience :16 années, 7 mois
• Business Process Management (BPM):
- Work closely with Sales Team on leads qualification and improve the Review of current document processes and procedures.
- Review of current workflows, authority delegation and approval matrixes.
- Review of compliant issues and alignment with current laws and regulations.
- Review the current utilization of applications and systems.
- Optimized Process documentation (As is and To Be): Process Mapping and enhanced workflow.
- Recommendation Report on Automation in each process.
• Products Selection
- Work closely clients to define the strategy of implementing new products.
- Gather and define the high-level requirements.
- Build requirements and prepare RFPs by defining the acceptance criteria.
- Organize demos with external vendors and principal companies.
- Measure the successful demos, presentations, and RFP Reponses.
- Work with the product selection committees to shortlist the products.
- Invite and manage the implementation partners pre-engagement.
- Review the existing business process and suggest improvements were
needed to prepare for the change.
• Contracting
- Manage proposals reviews and completeness.
- Report to selection committees with statistics and requirements covering.
- Build POC and demo scripts for critical business processes.
- Review contracts - Functionally, Technical and Legally in conjunction with different units.
- Define best project approach with implementation partners.
• Operations Management (Project Management):
- Manage the relationships between client’s and Implementation partners or internal Teams.
- Build Project Team and define all stakeholders.
- Ensure all project plans are realistic and achievable by implementation partners which includes (schedule, requirement management, approach, communication, and Risk plans).
- Report to the client ExCo both project status and progress.
- Ensure project alignment to both objectives and plans.
- Review all project document submissions and ensure following best practices.
- Facilitate the engagement of client’s stakeholders for different project
activities.
- Ensure smooth project running.
- Raise the red flag when needed and when any unmonitored risk occurs.
- Attend all project activities and perform follow-up where is needed.
- Increased the turnover from NGN 1m to NGN 3.5M per month.
- Implemented new business processes to save efforts and time and cost.
- Introduced new business channels and lines.
- Convert the business from Buy-to-Sell to Buy-to-make.
Major achievements:
- Implemented Shared Services across the group companies (Nigeria, Kenya, Ghana, South Africa and Ethiopia).
- Led the implementation of Digital Transformation Program which consists of the following projects:
• Digitization strategy for the group
• Business Requirements Gathering and Digital Road Map
• Product Selection and Implementation Partners
• Led the implementation of Salesforce (CRM) for Sales, Service, Marketing and Social Media.
• Led the implementation of Oracle NetSuite (ERP) for both Finance and Logistics.
• Led the Back Office- Betting platform management and continues improvements.
• Implemented paper-less initiatives and digital signature (DocuSign).
• Implemented Business Process Automation (MS SharePoint).
• Managed the rollout of all projects.
• Managed the implementation of Change Management projects.
• Participated in fully cloud IT environment.
Major measurable achievements:
- Implemented Shared Services reduces the yearly Information Management cost by 37%.
- Increased yearly revenue for Shipyard businesses by 17% using the implemented CRM (Dynamics 365 for Sales) and the integration with Vessel locator websites.
- Led the ERP implementation and Roll-out all companies in Nigeria (17 companies) and Dubai.
- Increased FMCG business revenue by 27% and with reduced head count by implementing Sales Force Automation systems.
- Led implementation of Enterprise Performance Management (infor dEPM) saves US$280k per annum in consolidating business results as well as business planning (Forecast and budget) for 17 Companies.
Lead MS Dynamics Practice and Presales Team, activities include:
- Conduct pre-sales activities, presentation and system demos.
- Build POCs and help clients preparing business cases.
- Conduct scoping, technology review workshops with client key-stakeholder and C-level.
- Reply RFPs, and contracts.
- Support Account Management team develop new opportunities.
- Help clients define Technology road map.
- Ensure continues SLA’s to be in place after project closure
Lead MS Dynamics AX Implementation, which includes:
- Prepare Sales quotation and estimation
- Prepare project’s scope, plans and conduct projects kick-off meetings
- Manage project costing, daily time sheets, CRs and billing
- Ensure customer satisfaction, and conduct project SteerCo with clients C’ level
- Manage clients SLA’s
Reports to Solution Delivery Head and Regional General Manager
Led team of (6 ERP consultants)
Manage the relationships with vertical solutions authorized vendors
Lead ERP team which consists of (3 Techno-functional consultants) through project phases to implement Orion 10.4 (Oracle base ERP)
Business process automation and management. Systems design and adding business value. We learnt how to make the best use of technology to serve business.