Senior Account Executive
Aramex - Kuwait
Total des années d'expérience :16 years, 1 Mois
Fulfilling the role of Area Sales Executive in a big multinational corporate and responsibilities are:
-Responsible for finding & qualifying new leads, prospecting, conducting meetings and exploiting new opportunity to generate business.
-Logging all sales activities & opportunities into CRM.
-Managing existing customer accounts to ensure customers satisfaction through consistent following up with customer needs and inquiries. Monitoring existing account(s) performance, negotiating the current contract(s), Up selling & Cross selling different services.
-Knowledge in Logistics & Supply Chain services such as Priority Express Shipping, Air Freight, Land Freight, Sea Freight, Domestic Shipping and Supply Chain & Warehousing Services.
-Awareness of Customs Formalities in both Exporting and Importing in different countries.
-Awareness of Logistics Operations in order to accommodate to Customer requirements of either Exporting or Importing goods or commodities.
Fulfilling the role of Area Sales Executive in a big multinational corporate and responsibilities are:
-Responsible for finding & qualifying new leads, prospecting, conducting meetings and exploiting new opportunity to generate business.
-Logging all sales activities & opportunities into CRM.
-Managing existing customer accounts to ensure customers satisfaction through consistent following up with customer needs and inquiries. Monitoring existing account(s) performance, negotiating the current contract(s), Up selling & Cross selling different services.
-Knowledge in Logistics & Supply Chain services such as Priority Express Shipping, Air Freight, Land Freight, Sea Freight, Domestic Shipping and Supply Chain & Warehousing Services.
-Awareness of Customs Formalities in both Exporting and Importing in different countries.
-Awareness of Logistics Operations in order to accommodate to Customer requirements of either Exporting or Importing goods or commodities.
Worked as a Corporate Sales Executive in FASTTelco post Ooredoo acquisition.
•Finding leads of the Corporate segment through all available tools & methods and qualifying these leads;
•Conducting Meetings with the qualified leads in order to represent FASTtelco & Ooredoo and to have a clear understanding & identification of the customer's needs and suggest the right services.
•Presenting the Customer's need to the Presales Technical Team to provide the correct solution and generate the proposal accordingly.
•Negotiating the Proposal and the pricing with potential clients.
•Account Management Role to order existing accounts and handle their inquiries and generate new business through them.
Filling the role of Business Development Manager in PROCAPITA HR Consultancy Firm and handling BLOOVO Recruitment Platform as a Product.
-Responsible for raising awareness of BLOOVO as a new recruitment platform among companies, marketing, conducting meetings with HR Managers / Recruitment Managers in different companies, present & demonstrate the platform, register the companies on BLOOVO as employer account, give the in-charge personnel the training to use the platform and employ it to their service;
-Responsible for generating the leads & qualify them and upon that conducting meetings with employers;
Responsible for Bloovo Account Management;
-Maintaining a healthy business relationship between PROCAPITA/BLOOVO and different companies as they start using BLOOVO;
-Representing & Cross Selling PROCAPITA HR Consultancy Services (through BLOOVO) not limited to HR Advisory, Recruitment & Head Hunting, Salary Surveys, Small Business Solutions;
Filling the role of Business Development Executive in the Marketplace Department in Souq.com. And handling (Consumer Electronics, Car Electronics & Accessories, Mobiles & Accessories, Tablets & Accessories, Computers & Networking, Toys & Video Games) Categories.
Objective: Introducing Market Place Business Module to Sellers and empower their sales outputs by providing them a new Selling window through Souq.com Platform accompanied by other services such as marketing, logistics, account management & customer service.
-Finding Leads of different kind of sellers and qualify the prospects to convert them into Marketplace Online Sellers;
-Conducting Meetings with the Sellers (All Types) and discuss the possiblity of establishing a business partnership through MarketPlace Seller Account and the services provided by Souq.com to empower their sales;
-Finalizing & Signing the Contract with Sellers;
-Handing over Process to the On Boarding team after obtaining all the correct documents provided by the seller, the contact information & also the price list of the products targeted to be Live on Souq.com;
-Conducting Sales Reports & analyze them to monitor the Seller / Products sales on a weekly or monthly basis.
Generating & Finding Leads of the Corporate Segment through various methods not limited to Cold Calling, Visits, Searching Online Data bases etc.
Identifying & qualifying the leads to generate new business by understanding the nature of the Customer requirement and the actual need for selected services.
Arranging Meetings with the customer to have a clear understanding of the customer requirement and suggest the right solution with the right CPE (Customer Premises Equipement) to fulfill his needs.
Generating Price Proposals of Customer requirements and either present it as a Soft or Hard Copy at customer's convenience.
Negotiating the Solution & the package pricing with the Clients.
Account Managing, renewing service contracts for existing customers and handling all their inquiries, generating new business of existing customers by propose additional services that would be fit for their business domain.
Sales Knowledge of Services Provided as an Information & Communication Technology Provider (Zajil KEMS) and gaining experience in newer technologies not limited to:
Internet Service, Data Link Service, SIP Trunk Voice Solution, Hosted PBX Voice Solution, Cloud Services like (Virtual Private Server, Virtual Firewall, Hosted Microsoft Exchange, Web Hosting Services & Newly added CCTV Solution)
Working in Zajil-KEMS Internet Service Provider as Team Leader Assistant / Retail Sales & Technical Representative in the Service Centers/Showrooms
•Working as Team Leader Assistant in the Service Centers/Showrooms department;
•Being in charge in case of Team Leader absence; taking decisions, coordinating with other departments, remote management & supervision of the Service Centers/Showrooms, supervising the agents, monitoring their work & needs, producing quality assurance reports, fulfilling Service Centers requirements through arranging delivery of routers stocks & other stationary needs, solving problems & cases related to Service Centers agents, handling critical customer cases;
•Raising Purchase Orders for a specific requirement of Items aren't available in the Main Store, following up with Purchase Department & coordinating with Store upon receiving the items.
•Raising Transfer Requests & Store Requests through Zajil-KEMS Enterprise system in order to transfer items from Store to different Service Centers;
•Representing Service Center department in QA-Meetings arranged with other departments under the supervision of Superiors;
•Representing the Company in special events such as Info Exhibition 2011, fulfilling the role of Superviser in Info Exhibition, supervising/managing & providing support to team members under severe work pressure, handling mistakes & correcting them, providing resupplying of the stock needed for the Exhibition as well as providing moral boost to the booth members not only to the sales agents;
•Supervised & helped opening & relocating of Service Centers, Arranging Delivery needed to move out an old Service Center/Store & move in a new Service Center, providing all the needed stationary & work-related supplies;
•Working as Sales Agent in Service Centers, handling Customers inquiries through processing Service Orders such as New Subscriptions, Renewing, Upgrading & Downgrading of the existing subscriptions, keeping the customer informed with the current offers & campaigns, selling Hardware items such as routers and handling transactions whether they’re through Cards or Cash payments;
•Handling customer problems on spot by assigning the Call Center Department to contact the customer and follow up with his issue/problem and provide the solution for it;
•Working as Technical Representative in the Service Center, such as configuring new sold routers & access points, configuring routers not supported/provided by Zajil-KEMS such as (Buffalo, Belkin, Linksys, Netgear, Thomson, Airlive, TP Link etc);
•Coordinating with router suppliers (i.e. D-Link) to produce a Custom Firmware that fulfills Zajil-KEMS needs & requirements, testing the new Custom Firmwares, producing reports in regards to fix or modify a requirement in the Custom Firmware, testing new Router model samples with various devices & computers such as PC, Playstation 3, Xbox360, iPhone & Android phones;
•Coordinating the shipment of new routers & accessories from the Supplier location to Kuwait by raising Purchasing Orders.
•Finding alternative solutions & Routers from other manufacturers.
Zajil-KEMS Internet Service Provider as Retail Call Center Agent (from July 27th 2008 to July 31 2010);
•Working as a Technical Support Call Center Agent. Technical Support for ADSL, Dial-up Connection and GPON Connections (Broadband Internet Connection through Fiber-optic);
•Troubleshooting with Customers about several trouble encounters regarding the DSL and GPON connections;
•Configuring Routers (Linksys; Paradyne Zhone; Paradyne Zhone Long Reach; ZoomX5);
•Assigning Trouble Tickets to Other Department through the ERP system, whenever needed.
•Checking Service Orders; Re-Assign them to the Retail Department;
•Marketing & providing the needed information to the customer whenever and being the representative of KEMS; the link between Customer & Other Departments of KEMS.
Office Administration/Help desk with PROJACS Facility Management, KPC.
• Help desk officer, Manage Calls from KPC/Ministry of Oil buildings regarding technical/office issues and log them on the Computer; Assign the Tasks taken from the Log to the Engineers to get it done;
• Letters Correspondence Control; Receive letters and manage Incoming/Outgoing letters procedures; filing Letters; then log them on the Computer System;
• Doing basic secretary work for the Manager.
EXIN ITIL Foundation V3 Certified / Registeration Number: 4630993 Compressed Course & Certification exam was done at New Horizons, Kuwait. ITIL Foundation Certificate in IT Service Management on 25 November 2012 and has Passed with a score of 82% where 65% is needed. Reference: EXIN INTERNATIONAL Address: Radboudkwartier 223 Radboudhof, 5th Floor 3511 CJ UTRECHT P.O. box 19147, 3501 DC Utrecht THE NETHERLANDS Phone: +31 30 234 48 11 Website: www.exin.com
Advertising and Graphics Designing Course in different applications such as Adobe Photoshop, Illustrator and InDesign on Apple Mac Operating System.
