Product Owner / Domain Expert
b_labs (BTECH)
مجموع سنوات الخبرة :9 years, 11 أشهر
Industry: Retail & E-Commerce.
Job Family: Digital Product Management, Service Delivery.
Squad: Supply Chain and Order Management.
- Introduce business-driven product improvements and agile ways of working.
- Define the goals of the digital products and devise user stories including use cases and conceptual flow charts describing logical operational steps of solutions.
- Engage with the technical architects, development team and testers to ensure that solution deliverables meet the expected functionality, performance goals and excellence principles.
- Drive strategies and long-term vision to build best-in-class digital products.
- Conduct user research and usability studies, collaborating with designers, developers, and research teams throughout the process.
- Study communicated business needs and investigate escalated cases to recommend and initiate the required solution changes either new features, bug fix or revamp.
- Participate in solution end-to-end testing/sanity check, call for UAT, CAB and rollout.
Industry: Telecommunication
Job Family: Excellence, Strategy and Transformation
- Break down business processes into small steps using flowcharts, analyze manuals and other documentation outlining the current practices to unify business model and increase process agility.
- Identify areas for improvements in terms of productivity, cost reduction and/or time consumption and develop the future model “to-be state” activities in coordination with process owner and aligned with applicable standard and internal control requirements.
- Study and drive process redesign/optimization initiatives in line with corporate goals and strategies or any changes needed by management to one/many aspects of the process.
- Mentor junior specialists to develop their skills and knowledge in managing business process management projects.
Central Operations - Overseas Fund Transfer.
Central Operations - Credit Control and Cards Center.
Industry: Manufacturing
Job Family: Excellence, Strategy and Transformation
- Define standard reporting, develop and setup metrics, collect, refine and consolidate statistical information into cohesive reports.
- Analyze different facts and dynamics including product profitability, forecast trend, inventory levels, market growth and supply chain operations performance.
- Develop, maintain and deploy system master data including business scenarios, coding structure, MRP parameters and control plans.
- Author and modify internal control policies and procedures, follow up compliance, non-financial internal audit and non-conformance situations resolution.
- Liaising with entire organization units to define business opportunities, eliciting requirements, searching for solutions that can positively impact results and help management accomplish desired performance objectives.
- Prepare BPI projects roadmap and emphasizing on employees’ engagement to empower them to provide input into process change.
- Conduct management-review meetings to discuss customer complaints, outstanding issues and follow up agreed action plain.
- Implement DMAIC methodology, prepare relevant handouts and coach management team on improvement concepts and techniques.
Industry: Supply Chain, Operation Management
Job Family: Management Consulting
- Manage daily operations distribution center and points of sales including stock replenishment, sales orders fulfillment, suppliers’ communication and warranty cases.
- Review sales and inventory reports, prepare master demand schedule and purchase requisitions.
- Maintain workflow, standard operating procedures, documentation cycle and ensuring process compliance in support of business objectives.
Second Bachelor Degree (Faculty of Commerce - Ain Shams University) - Major study: Accounting and Finance. - Minor Study: Business. - Grade: Good (75%).
First Bachelor (2005-2009) Cairo University, Faculty of Agriculture Food Science and Microbial Biotechnology. Grade: Good (69.61%)