Sales Executive
Desert Dream Tourism LLC
Total years of experience :16 years, 9 Months
Travel/Ticketing and Reservations
Informative and Approachable
Planning and market research
Promoting and marketing the business
Dealing with customer queries and complaints
Providing advice about visas or passports
Maintaining statistical and financial records
Meeting profit or sales targets
Preparing promotional material and displays
Identify new markets and business opportunities
Record sales and send copies to the sales office
Depositing daily sales
Hotels Assigned
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Assisted management with monthly inventory control and weekly stock ordering.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
To recruit applicants through internet and walk-in with different categories depends on the manpower recruitment given by the clients or company.
Recruited and interviewed \[Number\] applicants per \[Time period\].
Increased the employee base by \[Number\]% to meet changing staffing needs.
Implemented an innovative employee incentive program, which resulted in a \[Number\]% increase in staff productivity.
Directed \[Initiative\] to maximize \[Positive outcome\].
Answered employee questions regarding \[Topic\] and \[Topic\] and resolved any issues.Advised managers on organizational policy matters and recommend needed changes.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
I'm working outbound under Timeshare department, we are calling the people and convincing them to attain the short presentation then after watching the show they will receive a gift from us and a good compensation awaits them.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Improved customer ratings by \[number\]%.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Ran reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Achieved customer satisfaction rating of \[number\]% within \[number\]months, exceeding corporate target. Implemented changes to customer service program, resulting in \[number\]% higher customer satisfaction ratings.
Assisted in creating detailed product website that reduced average call time by \[number\] seconds. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Developed new client retention strategies resulting in an increase of over \[number\]%.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Properly directed outbound calls in phone queues to improve call flow.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Streamlined, Trained, Won, Advised, Consulted, Created, Developed, Documented, Ensured, Established, Guided, Identified, Improved, Increased, Initiated, Integrated, Managed, Monitored, Prepared, Proposed, Recommended, Recorded, Reduce, Represented, Researched, Resolved, Solved
EDUCATIONAL ATTAINMENT Honoroled student from Elementary until High school, then acquired scholar program under NISGP scholarship by the Commission on Higher Education or CHED.