Senior Network & Systems Administrator - IT Infrastructure
Kuwait Application Service Provider
Total years of experience :16 years, 7 Months
• Delivering on-site IT and technical support to end to end users.
• Setting up employee workstations with IT Gadgets.
• Upgraded and expanded network systems and their components.
• Maintaining server and network problems in Manage Engine service desk Plus portal with inventory and call ticking system.
• Maintaining ManageEngine endpoint central eleven for windows update latest patches/ vulnerabilities/remote access/inventory and centralized management.
• Monitoring remote site websites/ environmental system/IIM daily bases routine check list.
• Troubleshoot and maintain networking devices/ Infrastructure across the enterprise including Switches, Routers and Firewalls.
• Managing VLAN/Port security/backup and router/switch related troubleshooting.
• SonicWALL NSA 3650/FortiGate firewall configuration/managing VPN users/content filter/creating rules.
• Coordinating with Firewall support team as per customer queries.
• Biometrics device (Middle East software system fingerprint) managing user’s enrollment, creating user profile, checking log events.
• Managing Veeam Backup and Replication 11 for weekly backup of production server and other server.
• Managing Office 365 admin console to license assignments/user/group creation/deletion/permissions/securities policies management/security rules (Spam email blocking, quarantine emails).
• Coordinating with MS office 365 support teams for teams/Microsoft/Project/SharePoint/Office365 related issue.
• Managing VMWare vSphere client 7.0.3 for Hosts and Virtual Machines management/creation/deletion/snapshot/configuration/monitoring VMs health activities on daily bases.
• Monitoring and managing EnviroMUX-2D portal for Humidity/Temperature sensor.
• Monitoring NetApp SANtricity System Manager System for health check.
• Managing Webex Controller hub with cisco Webex room kit.
• Managing Milestone XProtect Management for XProtect smart client 2021 R2 for camera management and backup.
• Monitored the daily requests from the user and worked as per SLA.
• Managing Cisco Unified CM administration admin console for cisco phone add/remove/changes/permission/international call/Backup.
• Managing Evoko v2.6.1.4 system for Video conferencing room management.
• Managing Cisco room kid conferencing system for 8 big conference rooms.
• Coordinated with the vendors for purchasing IT assets.
• Troubleshooting in Windows/Mac OS system for upgrade OS and install fresh OS/backup/installations.
• Managing Cisco/Ruckus wireless controller with 100+ Access Point in sub companies.
• Troubleshooting and software installation of Projector (Sony Smart/LG/Acer/Panasonic/IWB).
• Network cabling/Switch configuration/IT rack maintenance/ follow up with ISP vendor for Network issues
• Provided desktop support for around 350 pcs, switches, and servers.
• DHCP and DNS configuration and troubleshooting.
• Managed network printer of Sharp/Konica/Hp.
• Managed DHCP/DNS/Domain as user creating/permission/responsibilities/groups/backup.
• Supported Netgear Ready NAS 2100 device configuration and management.
• Managed configuration of Switch and manage like VLan/port security/installation of image in HP and Cisco Catalysts switches.
• Catered to Router and switch related troubleshooting.
• Supported in using Biometrics device (Middle East software system fingerprint) managing user’s enrollment, creating user profile, checking log events.
• Managed Google mailing services and managing accounts and groups.
• Supported backup and disaster recovery process of mail server.
• Administering Exchange 5.5/2000/2003 and Active Directory Services.
• Supported various Monitoring systems and tools like Service Desk, Remedy.
• Monitored the daily requests from the user and worked in accordance with the same.
• Resolved any server affected problem of the end users of the system.
• Maintained the Microsoft Exchange Servers and resolved any issues regarding the Exchange email systems.
• Coordinated with the vendors to help in resolving any Exchange server problem.
• Controlled Paloalto networks firewall as user access control and filtering according to requirement.
• Managed ESET antivirus and co-coordinated with vender in case of issues.
• Troubleshooted in Windows Xp/ 7 clients base OS for formatting/slower issue/software installation/network issues and end user support.
• Troubleshooting and software installation of Projector (Sony Smart/LG/Acer/Panasonic/IWB).
• Network cabling/Switch configuration/IT rack maintenance/ follow up with ISP vendor for Network issues.
• Administered and managed daily activities.
• Provided WAN Connectivity, India bulls CMS and ADAG sites.
• Supported mail messaging as Outlook, Lotus Notes client installation, configuration, and troubleshooting.
• Ensured smooth processing of Reliance World sites/ Web World Express Sites.
• Implemented various measures for virus protection.
• Oversaw Asset management, vendor/supplier coordination and commissioning of equipment.
• Managed WAN connectivity, troubleshooting, LAN, and System administration of Desktops.
• Remotely supported troubleshooting for international sites users.
• Managed network printer of Sharp/Konica/Hp.
• Managed DHCP/DNS/Domain as user creating/permission/responsibilities/groups/Symantec backup.
• Supported Configuration of Switch and manage like VLan/port security/installation of image.
• Executed Lower-level router and switch related troubleshooting.
• Supported setting up of Sagam Biometrics manages user’s enrollment, creating user profiles, checking log events.
• Ensured smooth processing of Reliance World sites/ Web World Express Sites.
• Supported WAN connectivity, troubleshooting, LAN, and System administration of Desktops at Cluster Office, 3 MCNs (Media Convergence Nodes)
• Executed Installing, Configuring Windows 2000 Server/Professional and Active Directory Services, DHCP and DNS, Lotus Notes Mail Server.
• Implemented various measures for virus protection.
• Administered and managed daily activities.
• Provided WAN Connectivity, India bulls CMS and ADAG sites.
• Oversaw Asset management, vendor/supplier coordination and commissioning of equipment.
• Supported mail messaging as Outlook, Lotus Notes client installation, configuration, and troubleshooting.