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Bakhouche Mouhib, Senior Team Leader

Bakhouche Mouhib

Senior Team Leader·Webhelp x Concentrix

Greece

Bachelor's degree, International Commerce &

Work experience

Total years of experience: 8 years, 5 months

Senior Team Leader

January 2024 - Present

Webhelp x Concentrix

Athens, Greece Hybrid

January 2024 - Present

Senior Team Leader,
Led and managed a team of digital advisors, focusing on delivering top-notch advisory services to SMEs.
Oversaw training programs, ensuring team members were well-equipped with the necessary tools and knowledge.
Developed performance metrics and monitored progress to drive continuous improvement.

Company industry:
Call Centers & Customer Care Outsourcing

Téléconseiller

November 2021 - Present

Almaviva

Ariana, Tunisia

November 2021 - Present

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Social Media Manager

January 2018 - Present

Freelance

Athens, Greece Remote

January 2018 - Present

Created and executed social media strategies to boost brand visibility and engagement.
Managed campaigns and content, driving audience growth and interaction.

Company industry:
Media Production

Team Leader

January 2024 - January 2024

Webhelp x Concentrix

Athens, Greece Hybrid

January 2024 - January 2024

Managed a portfolio of B2B clients, providing tailored solutions to drive customer satisfaction and retention.
Identified growth opportunities, upselling products and services to exceed sales targets.
Analyzed client purchasing trends to develop effective sales strategies and optimize revenue.

Company industry:
Call Centers & Customer Care Outsourcing

Customer On-Site Support Specialist

January 2022 - January 2023

Voyage Privé

Athens, Greece Hybrid

January 2022 - January 2023

Provided personalized on-site support, ensuring a seamless customer experience for high-value clients.
Resolved customer issues efficiently, handling inquiries and complaints to maintain high satisfaction levels.
Collaborated with internal teams to optimize service delivery and enhance client relationships.

Company industry:
Hospitality & Accomodation

Sales Supervisor (SFR)

January 2020 - January 2022

Almaviva

Tunis, Tunisia

January 2020 - January 2022

Enhanced sales team performance through strategic coaching, refining techniques, and optimizing presentations.
Increased in-store representatives success with effective mentoring, motivation, and skill development.
Expanded brand presence and market reach by managing sales and distribution channels efficiently.

Company industry:
Telecommunications

Education

ESC tunis

July 2022

July 2022

Bachelor's degree, International Commerce &

Tunisia

Ecole supérieur de commerce de tunis

July 2020

July 2020

High school or equivalent, Commerce And Finance

Tunisia

GPA (rating): Good

GPA (rating): Good

Zaghouen

June 2019

June 2019

High school or equivalent, Accounting And Economics

Tunisia

Skills

Pricing Negotiations
Expert
Pricing Negotiations
Expert
Telemarketing
Expert
Telemarketing
Expert
Commerce
Expert
Commerce
Expert
Computer skills (social networks, microsoft word, excel, power point.)
Intermediate
Computer skills (social networks, microsoft word, excel, power point.)
Intermediate
A good dose of ability to adapt to different behaviours
Expert
A good dose of ability to adapt to different behaviours
Expert
French Speaking
Expert
French Speaking
Expert
Good public relations skills
Expert
Good public relations skills
Expert
Social networks
Expert
Social networks
Expert
French fluent
Expert
French fluent
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Languages

Arabic

Native Speaker

French

Expert

English

Intermediate

Training and Certifications

Certifications
Coaching Methods Concentrix
Leadership Program Concentrix x
B2B Sales Academy Concentrix X

Hobbies and interests

Soccer
Video Gaming
Traveling
Technology