Head
Mashreq
مجموع سنوات الخبرة :27 years, 10 أشهر
Leading the
Involved in sourcing, managing consulting & operations for BFSI vertical. Driving quality initiatives and accountability for the P&L across all accounts
Successfully launched consultancy business in the Middle East region by identifying local anchor client for sustained business and for a joint go to market strategy
Migrated and set up operations for 2 significantly large credit bureau and international operations for the largest nationalized bank in India
Nominated as SPOC for all prospective deals tied up with TCS with the complete ownership of the P&L, Budgets and forecasts for the respective verticals
Made vital contributions in establishing the back office credit assessment operations across 42 locations and PDC factory for the financial services arm. Managed the branch operations across 172 locations
Successfully cleared a 36 months backlog of the reconciliation unit across multiple banks and designed an in house loan origination tool for the credit assessment process that got instituted across the country
Ops
Acted as a focal point of contact for SCOPE (Standard Chartered Bank) joint venture relationship to grow banking business
Hold credentials in migrating the operations from a Fortune 500 company as well as establishing the mortgage banking vertical with a team size of 125 members
Established end-to-end framework for operations and the site for the business including future ramp ups and recognized across organization for quickest set-up with lowest attrition
Managed a team of over 120 members for personal pension businesses of UK pension holders along with the consolidation of similar operations within the Pru. Joined at the inception and was a key member of the growth story
Significant in migrating 35 sub-processes and built capabilities within PPMS operations to meet the needs of the business by extensively travelling to multiple locations as well as by identifying new business and monitoring change
Worked with U.K heads to manage and monitor change management and built strong relationship with stakeholders in UK for continued knowledge transfers, process support and moving up the value chain
Managed nearly 1750 deals across 200 customers covering approximately 65% market share and successfully created a cell for answering adhoc queries and introduced mail clarifications thereby reducing costs and time
Achieved reduction in turnaround time of DD re-issuance deliveries from 7 days to 2 days and managed turnaround of 1 day for high net worth customers
courses: Academy of Trade Finance Certification (TCS), TCS Ltd., 2014 Certification in Trade Finance, IIBF, Mumbai, 2013 FPC 1: Compliance & Regulatory Controls, FPC, UK, 2004 Final CS - 1: Company Law, ICSI, Mumbai, 1999 ACA: Financial Accounts & Audit, ICAI, Mumbai, 1998 ACWA: Cost Accounting, ICWAI, Mumbai