Soft service specialist
EFS facilities services WLL Qatar
مجموع سنوات الخبرة :14 years, 2 أشهر
• Hazardous waste materials dispose procedure with assign containers proper labeling and transport to the disposal center.
• Preparing budget & Inventories related housekeeping material, assets (machines & tools), consumable things etc.
• Energy & water conservation like - Maintain right indoor temperature, appropriate lightening, machines maintenance on time, staffs training & avoid unnecessary wastage.
• Follow CAFM system for work orders, various type of reports related housekeeping, Landscape & pest control/disinfection etc.
• Demonstration in front of client and within team to improve the cleaning activities.
• Maximised customer satisfaction by resolving service issues promptly.
• Scheduled extra cleaning activities - building internal & external areas.
• Monitored customer surveys and feedback to develop corrective actions for servicerelated issues.
• Actively participate in daily briefing (TBT), daily warm up and department meetings.
• Ensure staff is informed daily about priorities in their section.
• Create a courteous friendly, professional, work environment through open line of communication.
• Maintain a regular deep cleaning program or monthly planner to schedule all work activities.
• Maintained clean, safe working environments to eliminate accident risks.
• Planned rotas to maintain high service levels while minimising payroll costs.
• Supervised work of contracted employees to deliver work on schedule.
• Managed the housekeeping operations- private rooms, OT/OPD rooms, Public areas, male & female Hostel canteen effectively
• Material selection as per the budget & different types of inventories to cost control
• Surprise audit with the operation manager at different areas of hospital.
• Managed the housekeeping operations effectively
• Managed the monthly & quarterly requisition
• Interact with guest to obtain feedback on product quality and service levels while handling guest complaints and grievances in adherence with the true essence of hospitality
• Ensuring highest levels of guest relationship management
• Occupancy and productivity reports
• Handling guest requests and complaints
• Always exceeding the guest expectations
• Managed lost & found procedure & key control procedure.
Responsible for guest room cleaning & floor corridor cleaning
• Checking the room verification report morning & evening time
• Handling minibar & report to desk coordinator for minibar consumption
• Report to supervisor for missing items or any damages
• Placed the guest supplies in the rooms as per standard.