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Bandar Alshamrani , Section Head customer experience & Key Accounts

Bandar Alshamrani

Section Head customer experience & Key Accounts·MARAFIQ

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 16 years, 10 months

Section Head customer experience & Key Accounts

May 2024 - Present

MARAFIQ

Yanbu, Saudi Arabia

May 2024 - Present

Company industry:
Water & Waste Water Treatment
Job role:
Customer Service and Call Center

Key Accounts, Lead Specialist

September 2016 - May 2024

MARAFIQ

Yanbu, Saudi Arabia

September 2016 - May 2024

provide power and water to Key Customers

Company industry:
Facilities & Property Management
Job role:
Administration

Industrial Investment Development

December 2010 - September 2016

Royal Commission for Jubail and Yanbu - Yanbu

Yanbu, Saudi Arabia

December 2010 - September 2016

Briefly, my work is to coordinate and study the industrial investment requests that we receive from the investors who like to build a new factory or an expansion for an operating factory or any kind of industrial investment in Industrial Yanbu City . Also, we deal with MARAFIQ to provide the utilities to the factories.

Company industry:
Administration Support Services
Job role:
Management

مهندس ميكانيكي إنتاج

April 2010 - December 2010

شركة أسمنت القصيم

Buraidah, Saudi Arabia

April 2010 - December 2010

Maintenance Engineer

Company industry:
Industrial Production
Job role:
Information Technology

مهندس ميكانيكي متدرب(تدريب تعاوني)

July 2008 - January 2009

أرامكو السعودية

Eastern Province, Saudi Arabia

July 2008 - January 2009

I got a good experience during the CO-OP training period with SAUDI ARAMCO, in pumps and motors overhauling, some of the center lathe machines works, reciprocating air compressors overhauling, bearings and simple transmission systems.

Company industry:
Oil & Gas
Job role:
Engineering

Education

King Fahd University of Petroleum and Minerals (KFUPM)

September 2009

September 2009

Bachelor's degree, Mechanical Engineering

Saudi Arabia

GPA (point): 2.25 out of 4

GPA (point): 2.25 out of 4

Applied Mechanical Engineering
View attachment

Skills

Negotiation
Expert
Negotiation
Expert
Complaints Management
Expert
Complaints Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Customer Service
Expert
Customer Service
Expert
negotiation
Expert
negotiation
Expert
MS Office ( word, powerpoint, excel)
Expert
MS Office ( word, powerpoint, excel)
Expert
customers problems solving
Expert
customers problems solving
Expert
negotiations
Expert
negotiations
Expert
computer use
Expert
computer use
Expert
communication
Expert
communication
Expert
parallel tasks management
Expert
parallel tasks management
Expert
problem solving
Expert
problem solving
Expert
key account management
Expert
key account management
Expert
Negotiation
Expert
Negotiation
Expert
Complaints Management
Expert
Complaints Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Associate Value Specialist
Mar 2013 - Mar 2017

Hobbies and interests

Quality in Customers services

I got an authorized certificate in this field.

Table Tennis