Relationship Manager
MCB Bank Ltd
Total years of experience :16 years, 0 Months
• Achieve assigned business targets in line with set bank’s objective
• Deposit Mobilization through existing and NTB’s customers to increase branch business portfolio
• Cross sell bank’s Retail / Consumer products & services
• Provide quality customer services in order to retain and increase number of relationships
• Networking with existing and potential clients
• Periodically review the existing accounts of their clients to manage attrition of deposits and selling products
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Develop marketing strategies
• Develop clientele by networking
• Calculate premiums and establish payment method
• Call on policyholders to deliver and explain policies
• Analyze insurance programs and suggest modifications as needed
• Confer with clients when claims are made on a policy
• Customize insurance programs to suit individual customers
• Ensure policy requirements are fulfilled (including medical examinations and forms)
• Provide education to potential customers regarding features of various policies to promote sale of insurance plans
• Interview prospective clients to obtain data about their financial resources and needs
• Monitor insurance claims to ensure they are settled equitably for client and insurer
• Perform administrative tasks (maintaining records and handling policy renewals)
• Plan and oversee incorporation of insurance program into company’s bookkeeping system
• Sell various types of insurance policies to businesses and individuals
• Calculate insurance premiums or awards
• Provide sales presentations
• Conduct customer interviews to determine customer needs
• Evaluate degree of financial risk (including inspecting property)
• Follow contract, property, and insurance laws
• Install computer programs
• Maintain records, reports, and files
• Use interpersonal communication techniques to provide customer service
• Sell insurance policies
• Use computers to enter, access or retrieve data
• Use word processing or desktop publishing software
Compliance and Control
• MIS Reporting to Regional Office & Head Office
• Branch Staff’s income tax filing
• Customers income tax, sales tax, and property tax filing
• Enforce self-audit checks as per advised schedule
• Knowledge of Branch Credit Operations and Financing (Seasonal and General Financing)
• Ensure 100% policy and procedural compliance while conducting transactions
• Maintaining accurate audit trail of every customer interaction
• Operating of NBP's EBS (Electronic Branch System) program
General Banking - Government Payment
• Customer Relationship Management
• Pension payment, district a/c iv payment, military cheques, remittances
General Banking - Government Receipt
• A/c Opening, cheque book issuance, demand draft issue
• E-CIB (SBP BSC BANK‘s premier program) data collection, organizing, punching in system and send it to RHQ Multan for onward submission to Head Office Karachi
• Maintained charts of accounts
• Independently managed pending material
Did Internship from National Bank of Pakistan
Cost Accounting, Advanced Accounting, Auditing, Economics, Computer Appreciation in Business, Business And Industrial Law, Money Banking & Finance.
I have passed My Diploma From PBTE (Punjab Board of Technical Education Lahore) with distinction in 2 Subjects i.e 1. Advanced Accounting II 2. Business Mathematics & Statistics
