Area Team Leader
Bateel International
Total years of experience :14 years, 10 Months
Management and operation of the entire Boutique • Achievement of overall sales target / budgets • CRM: Manage and guarantee excellent customer service • Stock control: adequate ordering, inventory check in/out and storage • Control of merchandising, display and adequate pricing • Manpower Planning, management and training of Staff • Excerpt cash, credit and petty cash controls • Maintaining awareness of all promotions and advertisements • Performance in-depth analysis (weekly / monthly / quarterly reporting) • Insurance of proper Maintenance and overall shop / staff hygiene • Perform all functions carried out by boutique staff and salesperson when needed
selling travel products and tour packages.
- sourcing pr- managing budgets and maintaining statistical and financial records.
oducts and destinations to meet consumer demands for bespoke travel and sustainable tourism.- promoting and marketing the business, sometimes to new or niche markets.
- taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
- liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- dealing with customer inquiries and aiming to meet their expectations.
-overseeing the smooth, efficient running of the business.
Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Their job is to assist customers with the planning and booking aspect of their vacation or stay. They may support customers in person, on the phone, online or a combination of these. They answer customers’ questions, make travel suggestions and book rooms and tickets.
Although Reservation Agents report to a supervisor, their work is performed with minimal supervision. Reservation Agents must be comfortable working independently.
Reservation Agent Duties and Responsibilities
Make Reservations
The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues.
Provide Customer Service
Reservation Agents must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.
Sell Services and Product
Selling services and products are also a key duty of Reservation Agents. They are often encouraged to up sell by offering their clients additional services or special packages. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
- Provide timely, accurate, and relevant service/product related information to our potential customers.
- Provide timely, accurate, and relevant service/product related information to create and maintain a professional partnership between -
- customer service and external customers.
- Perform other sales related duties as assigned.
- Participate in Company and Department meetings and training programs as required.
- Adhere to Company policies and business procedures.
• Assists in processing all registration functions such as, but not limited to: enrollment certifications, new student and returning student registration, traditional add/drop, cancellations for non-payment and subsequent reinstatement and withdrawals. This includes in-person, email, fax or telephone customer service.
• As needed, greets visitors, students, and/or employees and responds to requests for information and provides assistance.
• Assists with online transient student forms.
• Assists with general in-person student questions and referrals to other department
Computer Science