ERP Project Manager
Azentio Software
Total years of experience :20 years, 5 Months
• Managed and led the successful implementations and deployment of the Orion ERP system for over 13 companies, overseeing project planning and management, business process analysis and reengineering, system configuration and customization, data migration planning and execution, risk management, budget oversight, resource allocation and management, change management planning and execution, stakeholder communication and management, quality assurance and testing, as well as training planning and delivery.
• Conducting thorough project planning and management, including defining project scope, objectives, timelines, and deliverables.
• Analyzing existing business processes and reengineering them to align with Orion ERP system requirements.
• Configuring and customizing Orion ERP system to meet the specific needs of the organization.
• Planning and executing data migration activities, ensuring seamless transition of data from legacy systems to the ERP.
• Managing project risks effectively and implementing mitigation strategies as needed.
• Overseeing budget management, tracking project expenses, and ensuring adherence to budgetary constraints.
• Led a cross-functional team of business analysts, developers and subject matter experts to ensure the project delivered on time and within budget.
• Planning and executing change management initiatives to facilitate organizational adoption of the ERP system.
• Communicating and managing stakeholder expectations throughout the project lifecycle.
• Leading quality assurance and testing activities to ensure the ERP system meets the predefined standards and specifications.
• Planning and delivering comprehensive training programs for end-users to facilitate system adoption and proficiency.
• Collaborating with cross-functional teams and external stakeholders to drive project success.
• Providing regular project status updates and reports to senior management and key stakeholders.
• Continuously evaluating and improving project management processes and methodologies to optimize project outcomes.
• Building & nurturing profitable client relationships by employing effective communication strategies, proposing and aiding in the implementation of business enhancement solutions.
• Provided post-implementation support and maintenance to ensure that the new system is operating effectively.
• Day-to-day accountability for tracking scope, schedule, budget, risks & communications for projects.
• Apply best practices to ensure projects run consistently and that risks communicated. Work closely with Development Manager, QA Manager and Scrum Masters to ensure projects executed successfully.
• Performed operations, developing risk assessments and conducting process walk through to ensure compliance with documented processes.
• Project Manager for following clients Implementations, Support and Development Projects:-
Wael Pharmacy W.L.L, Bahrain
Awal Dairy Company, Bahrain
Mama Sauce Factory for Food Industries, KSA
Technical Seal Company Ltd, KSA
Marjan Factory for Fiberglass Co., KSA
National Finance Company, KSA
Tasheelat Car Leasing, Bahrain
Miles Rent a Car, KSA
National Finance House, KSA
Bright East Steel Company, KSA
Middle East Fiber Cable Manufacturing Co. KSA
Bayouni Trading Company, KSA
Petron Saudi Industrial Company, KSA
• Collaborating and working closely with all the project stakeholders and process owners to gather and document business requirements for ERP system implementations by Facilitating workshops and meetings with stakeholders to elicit requirements and gather feedback.
• Conducting detailed analysis of current business processes and systems to identify opportunities for improvement.
• Identifying process gaps and translating the business requirements into functional specifications and system design documents.
• Working closely with technical teams to ensure business requirements are accurately implemented in the ERP system and contributing to the overall success of projects.
• Developing test plans and test cases to validate the functionality and usability of the ERP system.
• Providing end-user training and support to ensure successful adoption of the ERP system.
• Conducting user acceptance testing (UAT) to ensure that the ERP system meets business needs and requirements.
• Analyzing and documenting system issues and defects, and working with technical teams for resolution.
• Providing ongoing support and maintenance for ERP system, including troubleshooting issues and implementing system enhancements.
• Keeping abreast of industry trends and best practices in ERP systems and business analysis methodologies.
• Assisting with data migration activities, including data cleansing, mapping, and validation.
• Collaborating with project managers and other team members to ensure project milestones are achieved on time and within budget.
• Serving as a liaison between business stakeholders and technical teams, ensuring effective communication.
• Evaluating the effectiveness and efficiency of existing processes/systems & proposing new solutions to enhance Current business processes and operations.
• Analyzing requirement gaps and challenges, helping the configuration team with a stable design.
• Connect with Project manager, Sales & CRMs onshore to ensure there are no gaps in overall build of project.
• Ensuring the requirements map to the real business need, approved by all relevant stakeholders, and meet essential quality standards.
• Report development through PL/SQL & Application Tools.
• Business Analyst, Project Lead for following ERP Projects:
City Pharmacy Company, UAE
Kingspan Insulation LLC, UAE
Anchor Allied Factory LLC, UAE
Faisal Holding Company LLC, UAE
Federal Transformers Company LLC - FTC, UAE
Al Ghawas Gulf Wear, UAE
Al Shabab - Al Shabab Al Arabi Football Club, UAE
Bin Dhaher Group, UAE
Sterling Perfumes - Fakhruddin Group, UAE
Public Authority for Stores and Food Reserve, Oman
Sharjah National Lube Oil Company LLC, UAE
Al Khabeer, Sudan
• Managing and maintaining the ERP system infrastructure, including servers, databases, and network connectivity.
• Installing, configuring, and upgrading ERP software and related applications as needed.
• Monitoring system performance and troubleshooting issues to ensure optimal system functionality.
• Performing regular backups and recovery procedures to protect against data loss and ensure system availability.
• Implementing security measures to safeguard sensitive data and ensure compliance with regulatory requirements.
• Creating and maintaining user accounts, permissions, and access controls within the ERP system.
• Providing technical support and assistance to end-users, resolving system-related issues and inquiries in a timely manner.
• Collaborating with vendors and external consultants to address technical issues and implement system enhancements.
• Developing and maintaining system documentation, installation guides, configuration manuals, and user manuals.
• Conducting regular system audits and assessments to identify areas for improvement and optimization.
• Ensure that the ERP System complies with the latest releases available from the vendor
• Training end-users on system functionality, best practices, and troubleshooting techniques.
• Keeping abreast of industry trends and best practices in ERP systems administration and technology.
• Contributing to the development and implementation of IT policies, procedures, and standards related to ERP system.
• Ensure the most cost-effective and efficient use of ERP system.
• Upgrading and implementing a new hardware/software requirement (Servers, PC’s, Routers, Anti-Viruses & Security).
• Implementing Citrix system network solution to connect the company Branches and factory
• Understanding business processes, study and analyze workflow to design solutions.
• Preparation of Detailed Process Flow for functional requirements.
• Coordinating with the vendor support team and development teams for issues resolution and customizations delivery.
• Coordinate between all processes stakeholders for processes to be in the implemented ORION ERP system.
• Building & developing required administration tools, customizations using ORACLE and ORION ERP tools.
• Ensure that the ERP System complies with the latest releases available from the vendor.
• Training end-users on system functionality, best practices, and troubleshooting techniques.
• Providing technical support and assistance to end-users, resolving system-related issues and inquiries in a timely manner
• Orion ERP implementation for the modules (SCM, GL, AP, AR, Fixed Assets, Budgeting and Manufacturing).
• Customer requirements gathering, gap analysis, documentation, process mapping through BSM/CRP sessions.
• Assessing customer business requirements and offering optimal solutions to support daily business operations aligned with ERP application functionalities.
• Custom-designed reports, triggers, PL/SQL using ORACLE Database and Developer for the Logistic and Financial modules.
• Develop and deliver engaging and interactive lessons in various IT subjects, including programming, database management, networking, and web development.
• Incorporate a variety of teaching methodologies, including lectures, discussions, demonstrations, and hands-on activities, to accommodate diverse learning styles.
• Assess student learning through exams, quizzes, projects, and presentations, providing timely feedback to support student growth and development.
• Foster a positive and inclusive learning environment that encourages collaboration, critical thinking, and creativity among students.
Bachelor of Science in Computer Science graduate with a solid foundation in programming languages, algorithms, data structures, and software engineering principles.
