Technical Support Executive
Brigade Corporation Ltd
Total years of experience :6 years, 4 Months
➢ Brigade Corporation Ltd as a Technical Support Executive ( Sep 2008 from to May 2009)
➢ Future Link, in Dubai, UAE. as a Supervisor ( July 29 2013 to till date)
➢ Educomp Solutions Pvt. Ltd as a Program Administrator. (July 2009 to June 2013)
➢ Microsense Pvt. Ltd as a Wireless Helpdesk Support Engineer. ( Feb 2008 to Sep 2008)
JOB DESCRIPTION:
Future Link Parking Securities, Dubai: My role as Labour Supervisor co-ordinate all employees and supervise their work. Preparing duty time roaster, Reports. Creating Park chips, Access Cards. I also have to take care of all Computers, Servers & Clients. Installing Hardware & Software's, Maintenance, Troubleshooting & Administrating. Coordinate with other employees. Collecting invoices by emails, taking care of all Computers and update the head of the department on a daily basis. provide training to the new employees. As part of my daily routine, I need to create and maintain MIS reports of Client's content usage and work done by them, and update the same to the company through mail on a Fortnightly and Monthly basis.
Educomp Solutions Ltd: My role as a System Administrator is to be physically present in the Client's premises, and creating Users in Domain Server and assist the end users in using the Client Computers and also to troubleshoot any technical issues they might encounter in due course of their work. I am also responsible to maintain the systems in the company in terms of any hardware related or network related (LAN) issues. I should also provide training to the new employees. As part of my daily routine, I need to create and maintain MIS reports of Client's content usage and work done by them, and update the same to the company through mail on a Fortnightly and Monthly basis.
Brigade India Corporation Pvt. Ltd: My role was a Technical Support executive in Brigade Corporation Pvt. Ltd for HP, USA. I was to reply to the customer's emails or chats and resolve their queries regarding any Hardware or Network related issues. Maintain quality in service and first call resolution. Generate service tickets and closing the calls after resolving the issue.