Barbahan Maakoury

• Led the full setup of the brand and store operations from scratch.
• Conducted local market research covering competitors, pricing structure, and customer behavior.
• Defined price positioning in alignment with brand strategy and target customer.
• Built and implemented store operational procedures (SOPs, workflows, daily checklists).
• Managed overall store operations, including staffing structure, shifts, and daily performance
follow-up.
• Prepared and managed consignment agreements with designers and partner brands.
• Coordinated branding execution in-store (visual identity, VM guidelines, customer journey).
• Set up cash desk procedures, stockroom organization, fitting room standards, and loss prevention
flow.
• Liaised with suppliers, mall management, and service providers for smooth store readiness.
• Supported recruitment, onboarding, and training of store staff.

• Planned and directed the day-to-day operations of the store.
• Developed strategies to improve customer service.
• Planned and maintained inventory and pricing.
• Monitored sales to check store targets & KPIs are met.
• Detecting, investigating, and remedying discrepancies in sales.
• Seting and implementing performance standards.
• Ensured that staff observe company protocols.
• Training and development.
• Conduct employee performance reviews.
• Administrative tasks.

• Developing store strategies to raise customersneed
• Expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensuring high levels of customers satisfaction through excellent service

• Defined, designed, and implemented a creative visual merchandising strategy.
• Created appealing and eye-catching visual displays that lead the customer through the entire
store.
• Produced window displays, signs, interior displays, floor plans and special promotions displays.

• Ensured customer satisfaction.
• Grooming policy followed.
• Standards and replenishments all the time
• Trained in Audit and Loss prevention.
• Registered store checklist.

• Provided positive customer experience with friendly services.
• Registered opening, daily round and closing daily cash checklists.
• Received training in the loss and prevention department that included all the rules and procedures
taken for cashier.
• Processed returns transactions.

• Provided positive relation with customers.
◦ Maintained floor and displays appearance all the time.
◦ Directed customers to goods and assisting them in finding what they need.