retail store manager
Armada Group
Total years of experience :12 years, 9 Months
• Plans and direct the day-to-day operations of the store.
• Develop strategies to improve customer service.
• Planning and maintaining inventory and pricing.
• Monitoring sales to check targets are met.
• Detecting, investigating, and remedying discrepancies in sales.
• Setting and implementing performance standards.
• Ensuring that staff observe company protocols.
• Training and development
• Team and individual organization.
• Administrative task
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal
achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Shop Manager in times of absence.
• Make executive decisions, hold meetings and provide
accountability.
• Welcome and greet guests with great courtesy.
• Manage room reservations using computerized reservations
system.
• Address guests concerns and special requests in a professional
and personable manner.
• Ensure that guests are settled comfortably in their rooms,
makes necessary adjustments if needed.
• Help guests with their things in luggage and other valuables
• Get transport for customers and reservations in local
restaurants.
• Answer telephone calls and transfers these to guest rooms
• Answer queries of guests about various hotel information and
services.
• Prepare bills, handle and process checkouts, receive payments.
• Do other administrative duties assigned from time to time.
• Communicate with housekeeping and maintenance staff to
ensure that great quality service is provided to guests.
• Deal with complaints and problems
Duties including serve the customers and how to attract with all their needs with satisfaction,
training in the loss prevention, audit and shoppie checklist.
Visual merchandiser
Duties include:
Defining, designing and implementing a creative visual merchandising strategy
Creating appealing and eye-catching visual displays that lead the customer through the entire store
Producing window displays, signs, interior displays, floor plans and special promotions displays.
Duties included assisting customers and responsibility in opening and closing daily cash and training
in the loss and prevention department that included all the rules and procedures taken for cashier.
Duties included assisting customers in sale goods, financial shrewdness (responsibility in saving
daily cash), communication skills, and training in coordinating shop by displaying merchandise.
courses: marketing, research and development, customer service, accounting, and property management. Also took courses in computer skills.