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Bartosz Zapendowski, IT Service & Incident Analyst

Bartosz Zapendowski

IT Service & Incident Analyst·Global Payments

Poland

Master's degree, Management and Production Engineering

Work experience

Total years of experience: 5 years, 7 months

IT Service & Incident Analyst

August 2025 - Present

Global Payments

Warsaw, Poland

August 2025 - Present

Company industry:
Financial Services
Job role:
Information Technology

Oracle Functional Analyst

September 2023 - June 2025

Pwc - Poland

Warsaw, Poland

September 2023 - June 2025

Global functional support of Oracle Fusion Cloud for PwC business units on all continents (L2 Support). Cooperation with vendors, testers and technical teams. Implementation of the system for new territories and staff training. Specialty: project management, financials, human capital and security.

Company industry:
Business Consultancy Services
Job role:
Information Technology

Junior Oracle Functional Analyst

August 2022 - August 2023

Pwc - Poland

Warsaw, Poland

August 2022 - August 2023

Company industry:
Business Consultancy Services
Job role:
Information Technology

Intern (Oracle Functional Support)

November 2021 - July 2022

Pwc - Poland

Warsaw, Poland

November 2021 - July 2022

Company industry:
Business Consultancy Services
Job role:
Information Technology

ERP Consultant

September 2019 - August 2020

Lagarta

Warsaw, Poland

September 2019 - August 2020

Functional and technical support of Comarch Optima for external clients. Business analysis, system implementation and staff training. Cooperation with vendors. Specialty: trade and warehouse, human resources and payroll, production, fixed assets.

Company industry:
IT Services
Job role:
Information Technology

ERP Pre-sales Consultant

August 2019 - August 2019

Lagarta

Warsaw, Poland

August 2019 - August 2019

Analysis of customer needs, advising on appropriate solutions and presenting company’s offer.

Company industry:
IT Services
Job role:
Information Technology

Education

Warsaw University Of Technology

July 2022

July 2022

Master's degree, Management and Production Engineering

Poland

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Specialisation: Digital Technologies in Production Management

Warsaw University Of Technology

September 2020

September 2020

Bachelor's degree, Management and Production Engineering

Poland

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Specialisation: Management Information Systems

Skills

Financials
Expert
Financials
Expert
Business Process Management BPM
Expert
Business Process Management BPM
Expert
Project Management
Expert
Project Management
Expert
Functional support
Expert
Functional support
Expert
Oracle ERP
Expert
Oracle ERP
Expert
Project Management
Expert
Project Management
Expert
Financials
Expert
Financials
Expert
Oracle Fusion
Expert
Oracle Fusion
Expert
Functional Support
Expert
Functional Support
Expert
Technical Support
Intermediate
Technical Support
Intermediate
IT Consulting
Intermediate
IT Consulting
Intermediate
Data Analysis
Expert
Data Analysis
Expert
Business Intelligence
Beginner
Business Intelligence
Beginner
Production Engineering
Intermediate
Production Engineering
Intermediate
Business Process Management
Intermediate
Business Process Management
Intermediate
Business Analysis
Intermediate
Business Analysis
Intermediate
BPMN
Intermediate
BPMN
Intermediate

Languages

Polish
Native Speaker
English
Expert
Arabic
Beginner

Training and Certifications

Certifications
PRINCE2 Foundation

Hobbies

  • Traveling
  • Arabic Culture
  • History