hotel front office shift leader
The Guard Hotel
مجموع سنوات الخبرة :11 years, 5 أشهر
• Delivered exceptional guest service, ensuring satisfaction from check-in to departure.
• Facilitated seamless service by maintaining effective interdepartmental communication.
• Monitored daily rate and occupancy levels to optimize hotel performance.
• Fostered strong collaborative relationships with Front Office staff, emphasizing support for Front Desk Agents and Guest Services Supervisor.
• Provided accurate, up-to-date information on hotel and local services to respond to guest inquiries.
• Conducted meticulous verification of Front Desk Agents’ cashier closures for precise billing.
• Ensured comprehensive and accurate guest registration, aligning with personal guest details.
• Expertly greet and welcome guests, ensuring a positive first impression of the office.
• Efficiently guide visitors to their destinations within the company.
• Professionally handle, screen, and route incoming calls with a focus on responsiveness.
• Maintain a clean and organized reception area, fully stocked with essential supplies.
• Deliver accurate information to inquiries both in-person and through electronic communication.
• Manage the receipt, sorting, and distribution of daily mail and deliveries.
• Uphold office security protocols, including visitor logbook management and badge issuance.
• Oversee the procurement and inventory of front office supplies.
• Coordinate calendar management and meeting scheduling with precision.
• Facilitate travel arrangements and accommodations, including voucher preparation.
• Diligently track and report on office expenditures and financial records.
• Execute additional clerical tasks, such as filing, photocopying, transcribing, and faxing, to support office operations.
• Exemplify a positive, empathetic, and professional demeanor in all customer interactions.
• Deliver prompt responses to customer inquiries.
• Engage with customers across multiple communication platforms.
• Efficiently address and resolve customer complaints.
• Possess in-depth knowledge of products to effectively answer customer queries.
• Process orders, forms, applications, and requests with accuracy.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with team members to enhance customer service delivery.
• Evaluate and contribute to the improvement of customer service protocols.
• Lead and mentor a team of junior customer service representatives to excel in support roles.
• Commit to ensuring customer satisfaction and delivering outstanding support.
• Managed direct customer interactions, promptly addressing inquiries to ensure satisfaction.
• Crafted and presented compelling offers, diligently followed up on orders, and efficiently coordinated logistics operations.
• Conducted proactive outreach through phone calls and face-to-face meetings to nurture existing relationships and engage potential clients.
• Investigated and identified potential leads to expand customer base and assessed their business potential.
• Presented and tailored product demonstrations to meet the specific needs of current and prospective clients.
• Crafted compelling written proposals to effectively communicate value propositions to target audiences.
• Collaborated with cross-functional teams, including marketing, sales management, and technical services, to enhance sales strategies.
• Fostered client loyalty by delivering exceptional support, sharing insightful recommendations, and identifying opportunities for service enhancement.
• Analyzed data to produce comprehensive reports, providing actionable insights for business development.
• Drove collective success by contributing to team objectives and delivering on performance goals.